Grant Cusiter

• Responsible for overall operations of HVAC team, including job quotations, pre inspection, equipment ordering, project scheduling and management
• Established relationships with local equipment suppliers ensuring effective cost management
• Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

• Responsible for day-to-day operations in the Branch in compliance with established policies and procedures.
• Directed and supervised Inside Sales/Counter and warehouse operations such as shipping, receiving, maintenance of inventory and other material handling activities.
• Provided direction, training, coaching and leadership to branch employees.
• Managed overall operations of Branch ensuring customer service levels are met.
• Cultivated and managed key business relationships within assigned territory.
• Planned and organized branch to fulfill sales targets, trading profit and company objectives.
• Created and maintained strategic alliances with vendors.
• Completed all necessary reports, budgets, health and safety meetings, daily branch inspections
• Tech Savvy on multiple different platforms, including AS400, online website purchasing
• Managed branch through outbreak of Covid 19, organized store to adhere to all necessary company and government regulations.

• Responsible for full install pre inspection; including job site measurements, heat loss and gain calculations, site sketches, and assuring strict adherence to all gas and building codes
• Provided with marketed leads and was aggressive with self-generating leads through social media campaigns, referrals, and exceptional follow up skills
• Resolved customer inquiries and complaints
• Utilized the Microsoft CRM platform for order/opportunity management
• Required to work 7 days a week, 12-hour days in peak seasons
• Finished 2nd in Central Ontario for overall HVAC sales in 2016
• Responsible for providing customers with in-home quotations on all of their residential HVAC needs

* Provide timely and accurate pricing to contractors for both construction tenders and design build jobs

• Duties include project management, completing shop drawings, release of equipment to suit
• Project scheduling, approval of all invoices, and billing contractors on monthly cycle
• Provide bulk pricing for ventilation exhaust fans, lab exhaust fans, kitchen exhaust equipment, gas detection systems, dust collectors, vehicle exhaust fans, VAV boxes, duct silencers, acoustic plenums, architectural louvers, acoustic louvers, motorized dampers, fire dampers, fabric ducts, ERV's, HRV's, duct heaters, grilles, registers and diffusers, linear slot diffusers, and bypass boxes
• Responsible for arranging regular customer visits to manufacturers in North America, plant and factory tours, contractor training and recreational events such as golf and fishing
• Assist consulting engineers in equipment selection to suit their design needs
• Review job plans and specifications, complete equipment take-offs
• Perform regular site visits and inspections
• Provide timely and accurate pricing to contractors for both construction tenders and design build jobs