Grant Belanger
Milton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Milton Kia
09.2018 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Craig Kielburger Secondary School
Milton, ON06.2015
Automotive Business
Georgian College
Barrie04.2018
Skills
- Handling Customer Complaints
- Records Maintenance
- Staff Training
- Till Counting
- Sales Expertise
- Listening Skills
- Conflict Resolution
- Sales and Upselling
- Microsoft Office
- Excel
- Microsoft Word
Sports
I enjoy the outdoors and being active. I played rep hockey for many years ands continue to play in a mens ice hockey league.
Certification
First aid certified
WHMIS certified (Workplace Hazardous Materials Information System)
Ontario Motor Vehicle Industry Council license (OMVIC)
Timeline
Service Advisor
Milton Kia
09.2018 - Current
High School Diploma -
Craig Kielburger Secondary School
Automotive Business
Georgian College
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