GRAMY (GELAMI) DONG
North Vancouver,BC
Summary
Client-focused experienced banking professional with a strong record of delivering tailored financial solutions, building lasting client relationships, and driving referral-based growth. Fluent in English, Korean, and Mandarin, with proven adaptability in high-volume and face-paced financial environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner
Self-Employed – Jewelry & Clothing Retail
07.2022 - 01.2024
- Founded and managed a small business selling curated jewelry and women clothing at a rented retail space within a local flower shop.
- Handled product sourcing, pricing, inventory management, and vendor relations.
- Managed customer service, transactions, and order fulfillment, ensuring a personalized shopping experience.
- Collaborated with the flower shop owner to optimize shared space layout and seasonal promotions.
- Gained practical experience in branding, merchandising, and small-scale business operations.
Sales Consultant
Rolex Boutique Global Watch Company
07.2021 - 04.2022
- Delivered luxury service to high-net-worth clients, translating product knowledge and brand prestige into lasting customer relationships.
- Maintained consistent top-tier customer satisfaction and tactfully managed client escalations.
- Consistently received positive customer reviews on Google, reflecting a strong commitment to client satisfaction and quality service.
Associate
RBC Dominion Securities (RBC DS)
11.2020 - 07.2021
- Supported one of the firm’s top-performing Portfolio Management teams, serving ultra-high-net-worth clients through timely execution of complex transactions, including estate settlements, RRSP redemptions, and international wires.
- Handled compliance-critical documentation (e.g., KYC updates, trade instructions) while coordinating with internal departments to ensure operational accuracy and efficiency.
- Enhanced client satisfaction by resolving high-priority service requests under pressure, often collaborating cross-functionally to deliver seamless results.
Associate
TD Wealth Private Investment Advice
01.2019 - 11.2020
- Managed administrative operations and client servicing for investment advisors, including new account opening, scheduling, documentation, and transaction processing.
Customer Service Representative
TD Canada Trust
11.2017 - 01.2019
- Delivered day-to-day banking services and resolved client concerns with care and professionalism.
- Identified opportunities for product referrals and deepened client engagement across banking solutions.
Education
BCom - Marketing
University of British Columbia
06-2017
Skills
- Client Service
- Time Management
- Effective prioritization
- Problem Solving
- Communication
- Analytical Thinking
- Multilingual (English, Korean, Mandarin)
Certification
Completed CSC (Canadian Securities Course) in 2019
Timeline
Owner
Self-Employed – Jewelry & Clothing Retail
07.2022 - 01.2024
Sales Consultant
Rolex Boutique Global Watch Company
07.2021 - 04.2022
Associate
RBC Dominion Securities (RBC DS)
11.2020 - 07.2021
Associate
TD Wealth Private Investment Advice
01.2019 - 11.2020
Customer Service Representative
TD Canada Trust
11.2017 - 01.2019
BCom - Marketing
University of British Columbia
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