Graham Trotman
Kamloops,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Community Programs Outreach Worker
Ministry Of Social Development And Poverty Reducti
Kamloops, BC
09.2008 - Current
- • As a Trainer/Coach, I play an essential and integral role in the training, development and assessment of new Employment and Assistance Workers. (EAW)
- • As a Trainer/Coach, I guided new EAW’s through the EAW Core Training program to ensure new employees met Ministry expectations.
- • I train and coach virtually as well as face to face.
- • I schedule weekly meetings with trainees to ensure their growth through performance management by recognizing accomplishments and areas needing further work, getting their feedback and implementing a plan of action, so that they are completing their training on schedule and to determine effectiveness and efficiency of the social service programs being delivered.
- • I exhibit and champion standardized Ministry worker processes and practices, including the use of Standard Operating Procedures (SOPs) and Job Aids in ICM, internal tools like the Matrix used to assist in the job. I encourage new trainees in embracing the use of new and existing technologies to support job functions; I have above average ability to navigate web-based applications, particularly ICM.
- • I demonstrate a high level of expertise and knowledge about the EAW role and responsibilities, legislation, and computer systems used.
- • I ensure that new employees are aware of any changes in processes or policy by direct and indirect communications.
- • I have an open-door policy which makes me approachable and available to new employees
- • I have above average organizational, time management and planning skills
- • I maintain communication with other lead Supervisors and MOHD to address emerging needs of new trainees
- • I have a clear understanding of potential incidents occurring at the Point of Contact (Community Services office) and the impact on services.
- • I facilitated Service Excellence training and the promotion of Take Ownership and Follow-up (TOFU)
- • I have facilitated group discussions with new trainees regarding Inclusiveness and diversity when dealing with citizens of BC.
- • Conducted and documented sensitive interviews for fact-finding and making assessments, effective interventions, and decisions.
- • Analyzed, interpreted, and evaluated information and took appropriate action; including interviews and documents submitted to ensure administrative fairness was being applied so that appropriate action would be taken.
- • Read, comprehended, and interpreted complex policies and procedures related to benefits
- • Communicated clearly and effectively, using cross-cultural sensitivity, in many settings with people exhibiting a wide range of behaviors.
- • Wrote objective, clear, and concise records, memos and reports.
- • It is adapted to change such as in workload, policies and procedures, and direction from supervisors.
- • Worked effectively in a high-pressure, high-volume work environment under limited direction, managing personal stress by walking, spending time with my family, good sense of humor with my co-workers.
- • At work, I am organized and set priorities so that I can meet deadlines and allows me to multi-task when needed.
- • Participate as an effective member of a team by joining in team discussions.
- • Performed mathematical calculations and analyze financial records.
- • Use a computer and various programs such as Excel, MS Word, Outlook, CTS, ICM.
- • Work effectively with individuals from diverse backgrounds, in a fair, objective and reasonable manner.
- • Provide high-quality service to all people, including those from a cultural, gender, socio-economic or other backgrounds different from one's own.
Corrections Officer
Ministry Of Solicitor General
Kamloops, BC
06.1992 - 08.2008
- • Maintained custody and control of 60 inmates housed in maximum security unit.
- • Conducted routine and emergency head count.
- • Directed the activities of inmate crews working on maintenance, operations, farming and construction projects.
- •Investigated attempted escapes and conducted searches for escaped inmates.
- • Substituted as Acting Supervisor
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
- Monitored radio transmissions between staff to respond immediately to directions and emergencies
Education
No Degree - Human Services
Thompson Rivers University
Kamloops06.1992
Skills
- As Trainer/Coach, I play an essential and integral role in training, development and assessment of new Employment and Assistance Workers (EAW)
- As a Trainer/Coach, I guided new EAW’s through EAW Core Training program to ensure new employees met Ministry expectations
- I train and coach virtually as well as face to face
- I schedule weekly meetings with trainees to ensure their growth through performance management by recognizing accomplishments and areas needing further work, getting their feedback and implementing a plan of action, so that they are completing their training on schedule and to determine effectiveness and efficiency of the social service programs being delivered
- I exhibit and champion standardized Ministry worker processes and practices, including the use of Standard Operating Procedures (SOPs) and Job Aids in ICM, internal tools like the Matrix used to assist in the job I encourage new trainees in embracing the use of new and existing technologies to support job functions; I have above average ability to navigate web-based applications, particularly ICM
- I demonstrate a high level of expertise and knowledge about the EAW role and responsibilities, legislation, and computer systems used
- I ensure that new employees are aware of any changes in processes or policy by direct and indirect communications
- I have an open-door policy which makes me approachable and available to new employees
- I have above average organizational, time management and planning skills
- I maintain communication with other lead Supervisors and MOHD to address emerging needs of new trainees
- I have a clear understanding of potential incidents occurring at the Point of Contact (Community Services office) and the impact on services
- I facilitated Service Excellence training and the promotion of Take Ownership and Follow-up (TOFU)
- I have facilitated group discussions with new trainees regarding Inclusiveness and diversity when dealing with citizens of BC
- Conducted and documented sensitive interviews for fact-finding and making assessments, effective interventions, and decisions
- Analyzed, interpreted, and evaluated information and took appropriate action; including interviews and documents submitted to ensure administrative fairness was being applied so that appropriate action would be taken
- Read, comprehended, and interpreted complex policies and procedures related to benefits
- Communicated clearly and effectively, using cross-cultural sensitivity, in many settings with people exhibiting a wide range of behaviors
- Wrote objective, clear, and concise records, memos and reports
- It is adapted to change such as in workload, policies and procedures, and direction from supervisors
- Worked effectively in a high-pressure, high-volume work environment under limited direction, managing personal stress by walking, spending time with my family, good sense of humor with my co-workers
- At work, I am organized and set priorities so that I can meet deadlines and allows me to multi-task when needed
- Participate as an effective member of a team by joining in team discussions
- Performed mathematical calculations and analyze financial records
- Use a computer and various programs such as Excel, MS Word, Outlook, CTS, ICM
- Work effectively with individuals from diverse backgrounds, in a fair, objective and reasonable manner
- Provide high-quality service to all people, including those from a cultural, gender, socio-economic or other backgrounds different from one's own
Certification
WHIMIS
Naloxane
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Community Programs Outreach Worker
Ministry Of Social Development And Poverty Reducti
09.2008 - Current
Corrections Officer
Ministry Of Solicitor General
06.1992 - 08.2008
No Degree - Human Services
Thompson Rivers University
WHIMIS
Naloxane
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