Overview
Work History
Timeline
Hi, I’m

Graham McManus

Saint John,NB

Overview

36
years of professional experience

Work History

ServiceMaster

Service Master Deep Cleaning Services
10.2020 - Current

Job overview

  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
  • Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
  • Ensured compliance with safety regulations by conducting regular audits and implementing necessary improvements in the workplace.
  • Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Strengthened client relationships through consistent follow-ups after service appointments.
  • Conducted thorough inspections of serviced equipment to identify potential issues before they escalated into costly repairs or replacements.
  • Collaborated with cross-functional teams to complete complex projects within tight deadlines, resulting in increased overall efficiency.
  • Contributed to the development of standard operating procedures that streamlined workflows across multiple departments.
  • Streamlined work processes by implementing efficient organizational systems and procedures.
  • Boosted revenue generation by upselling additional products or services when appropriate during customer interactions.
  • Supported continuous improvement initiatives by participating in internal meetings aimed at identifying areas for growth or optimization.
  • Reduced errors in service delivery by implementing quality control measures that ensured adherence to industry standards.
  • Identified opportunities for cost savings through careful analysis of inventory levels and vendor quotes.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Documented problems and corrective actions to maintain records.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Suggested additional services to customers in order to meet upsell goals.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Answered questions and provided information about Area of expertise.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Responded to all customer inquiries thoroughly and professionally.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Planned work calendar by scheduling appointments and tracking customer service requests.
  • Checked tools and equipment to prevent accidents and injuries.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Explained repair and maintenance procedures to customers for full comprehension.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Followed safety protocols while working, avoiding accidents and injuries.

Progressive

Security Officer
03.2006 - 05.2009

Job overview

  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
  • Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
  • Conducted pre-employment background checks on prospective hires as part of the organization''s commitment to maintaining a secure workforce environment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Arena Pizza

Pizza Maker
10.1990 - 04.1994

Job overview

  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
  • Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
  • Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
  • Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
  • Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
  • Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.
  • Managed inventory effectively, reducing food waste and controlling costs for the business.
  • Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
  • Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations.
  • Contributed to menu development by suggesting new pizza combinations based on customer feedback and market trends.
  • Increased efficiency by mastering point-of-sale systems used for order inputting and tracking throughout the kitchen process.
  • Participated in regular staff meetings to provide input on ways to improve overall operations and customer experiences.
  • Implemented creative problem-solving techniques when faced with equipment malfunctions or unexpected challenges during busy shifts.
  • Fostered positive relationships with suppliers to ensure timely delivery of fresh ingredients necessary for daily production demands.
  • Demonstrated expertise in various pizza-making techniques, including hand-stretching dough and using a wood-fired oven for authentic taste.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Operated grills, fryers and ovens to cook food items.
  • Followed company recipes and production standards to satisfy customers.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
  • Trained and assisted new kitchen staff members.
  • Received and stored food supplies, raw materials and other ingredients.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Communicated with management on food inventory stock to request order placement.
  • Monitored food temperatures to meet quality and safety standards.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Reduced customer waiting by batch cooking popular items during rush times.
  • Suggested actionable improvements to streamline training procedures.
  • Identified inefficiencies leading to improved productivity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.

Basha Pizza

Pizza Maker
04.1988 - 07.1990

Timeline

Service Master Deep Cleaning Services

ServiceMaster
10.2020 - Current

Security Officer

Progressive
03.2006 - 05.2009

Pizza Maker

Arena Pizza
10.1990 - 04.1994

Pizza Maker

Basha Pizza
04.1988 - 07.1990

Similar Profiles

CREATE PROFILE
Graham McManus