Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
References
Timeline
Generic

Graham McDonagh

Pincourt,Canada

Summary

Dynamic team leader with a proven track record, excelling in operational efficiency and team development. Expert in regulatory compliance and problem-solving, I successfully optimized profitability and customer satisfaction while mentoring diverse teams. Recognized for implementing innovative strategies that drove performance and fostered a collaborative culture.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Directeur De Magasin

Loblaws div. Pharmaprix
Montreal, QUEBEC
01.2005 - Current
  • Supervised staffing, training, safety compliance, inventory control, and financial functions for 40-80 employees.
  • Applied and optimized internal policies to maintain and enhance branch profitability.
  • Chosen as pilot store for implementation of enhanced food concept in Quebec.
  • Demonstrated comprehensive understanding and utilization of all Pharmaprix systems and procedures.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Chef D’équipe

vsm marketing
Boucherville, QUEBEC
01.2008 - 01.2009
  • Supervised a team of 30 telemarketers to achieve high performance and productivity.
  • Coordinated with strategic accounts director to create targeted sales approaches for Canadian and American companies.
  • Conducted daily administrative tasks, including project performance monitoring and call quality control.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Created training materials and conducted group trainings on new processes or procedures.

Gérant Marchandise Générale

Loblaws
Kirkland, Quebec
01.2001 - 01.2005
  • Established processes to ensure efficient workflow throughout the organization.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Education

AEC - Real estate Technologies

Champlain College
01.2024

Social Sciences - commerce

Dawson College
01.2004

Skills

  • Retail management and operational efficiency
  • Problem-solving
  • Culture development
  • Regulatory compliance
  • Team development and leadership
  • Multitasking and organization
  • Culture building

Certification

  • B3/M3 certified
  • Secouriste en travail

Languages

English
Native/ Bilingual
French
Full Professional

References

References available upon request.

Timeline

Chef D’équipe

vsm marketing
01.2008 - 01.2009

Directeur De Magasin

Loblaws div. Pharmaprix
01.2005 - Current

Gérant Marchandise Générale

Loblaws
01.2001 - 01.2005

AEC - Real estate Technologies

Champlain College

Social Sciences - commerce

Dawson College

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Graham McDonagh