Graham McDonagh
Pincourt,Canada
Summary
Dynamic team leader with a proven track record, excelling in operational efficiency and team development. Expert in regulatory compliance and problem-solving, I successfully optimized profitability and customer satisfaction while mentoring diverse teams. Recognized for implementing innovative strategies that drove performance and fostered a collaborative culture.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Directeur De Magasin
Loblaws div. Pharmaprix
Montreal, QUEBEC
01.2005 - Current
- Supervised staffing, training, safety compliance, inventory control, and financial functions for 40-80 employees.
- Applied and optimized internal policies to maintain and enhance branch profitability.
- Chosen as pilot store for implementation of enhanced food concept in Quebec.
- Demonstrated comprehensive understanding and utilization of all Pharmaprix systems and procedures.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Monitored employee performance and identified performance gaps for corrective action.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Chef D’équipe
vsm marketing
Boucherville, QUEBEC
01.2008 - 01.2009
- Supervised a team of 30 telemarketers to achieve high performance and productivity.
- Coordinated with strategic accounts director to create targeted sales approaches for Canadian and American companies.
- Conducted daily administrative tasks, including project performance monitoring and call quality control.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Created training materials and conducted group trainings on new processes or procedures.
Gérant Marchandise Générale
Loblaws
Kirkland, Quebec
01.2001 - 01.2005
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
AEC - Real estate Technologies
Champlain College
01.2024
Social Sciences - commerce
Dawson College
01.2004
Skills
- Retail management and operational efficiency
- Problem-solving
- Culture development
- Regulatory compliance
- Team development and leadership
- Multitasking and organization
- Culture building
Certification
- B3/M3 certified
- Secouriste en travail
Languages
English
Native/ Bilingual
French
Full Professional
References
References available upon request.
Timeline
Chef D’équipe
vsm marketing
01.2008 - 01.2009
Directeur De Magasin
Loblaws div. Pharmaprix
01.2005 - Current
Gérant Marchandise Générale
Loblaws
01.2001 - 01.2005
AEC - Real estate Technologies
Champlain College
Social Sciences - commerce
Dawson College