Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Graham Jordan

Vancouver,Canada

Summary

Experienced public service professional with a strong background in municipal operations and stakeholder management. Skilled in facility programming and risk mitigation, effectively enforcing civic codes and coordinating with emergency services. Administrative expertise includes ActiveNet and MS Office Suite, complemented by a Bachelor of Management.

Overview

1
1
Certification
16
16
years of professional experience

Work History

Housing Relocation Officer I (1-Year TFT Contract)

City of Vancouver
09.2025 - Current
  • Provide outreach and housing relocation services to individuals experiencing homelessness, conducting field and site visits to assess living conditions and support needs.
  • Coordinated housing placements and emergency shelter solutions, advocating for clients with landlords, BC Housing, and legal and medical resource agencies.
  • Assisted clients in completing applications for housing, welfare, pensions, and personal identification, ensuring access to essential resources.
  • Assess clients' mental health, stability, substance use, and financial circumstances to determine entitlement to government income or housing assistance.
  • Respond to emergencies, including building closures and fires, to provide immediate support to displaced and vulnerable populations.
  • Maintained accurate client data and records using HIFIS database and logbooks, ensuring compliance with municipal privacy guidelines.

Office Support Clerk II / Information Clerk (Temporary Full-Time)

City of Vancouver
05.2025 - 09.2025
  • Acted as a key member of the administrative and security teams in a high-volume Downtown Eastside community hub.
  • Monitored alarms, CCTV, and access control systems to ensure public safety and documented incidents for operational records and statistical reports.
  • Dispatched security to active incidents and maintained clear communication with emergency responders.
  • Designed and implemented a SharePoint site for the security team to improve information sharing regarding operational alerts and key documents.

Cashier & Front Desk Support - auxiliary

City of Vancouver Parks Board
05.2023 - 04.2025
  • Delivered frontline customer service to diverse public stakeholders by answering inquiries and communicating policy and program updates.
  • Processed cash and electronic payments, reconciled daily transactions, and managed equipment loans.
  • Updated recreation database using ActiveNet, ensuring accurate record-keeping for facility usage and registrations.

Activity Leader (Regular Part-Time 60% FTE) & Coverage for Community Activities Coordinator

City of Vancouver
03.2022 - 04.2025
  • Oversee daily operations and facility usage for 100+ patrons, ensuring safe, inclusive access to programs and park spaces.
  • Maintained public safety in the absence of on-site security by actively monitoring the facility for individuals with access restrictions and coordinating necessary emergency responses with police, fire, and ambulance services.
  • Supervised community kitchen and meal preparation for 100+ individuals, managing sourcing and utilization of 100% donated food resources.
  • Built and maintained strong, trust-based relationships with local community members and unhoused residents, which served as the foundation for successful outreach and program delivery.
  • Developed and facilitated peer-led community art program, equipping public members with skills in drawing, painting, sculpture, and carving.
  • Organized public art showcases to highlight community work, including a one-day exhibition in partnership with the Parks Board Mount Pleasant Community Centre and a month-long exhibition at the Gathering Place Community Centre in collaboration with The Collection Salon for art installation.
  • Created low-barrier programs like urban bocce ball league, fostering community connection and recreation.
  • Trained and scheduled volunteers to optimize support for community programs.

Theater Attendant I - auxiliary

City of Vancouver
08.2017 - 09.2024
  • Monitored fire and emergency protocol compliance across four theatre venues, ensuring safety for all patrons and staff.
  • Executed front-of-house duties for large-scale events, delivering event schedules and in-house guidelines to enhance patron experience.
  • Trained and mentored 30 new staff members through job-shadowing, fostering safety awareness and role familiarity.

Food Service Supervisor

UBC Residential Dining Facilities
09.2010 - 07.2017
  • Supervised, trained, and scheduled a team of 45 employees in a unionized work environment, effectively coordinating staffing logistics and managing student workers.
  • Supervised, trained, and scheduled 45 employees in unionized work environment, coordinating staffing logistics and managing student workers to ensure optimal coverage and service quality.
  • Administered financial processes by reconciling transactions, managing inventory budgets, and processing vendor invoicing to maintain accurate financial records and support operational needs.
  • Monitored facilities to ensure compliance with workplace policies, maintaining rigorous safety and sanitation standards to promote a healthy dining environment.

Education

Bachelor of Management - General Business Management

University of Lethbridge
AB

Diploma in Business Administration - Marketing

Medicine Hat College
AB

Skills

  • Social Services & Outreach
  • Client Advocacy
  • Emergency Service Coordination
  • Conflict Resolution
  • Inter-Agency Collaboration
  • Data & Metrics Tracking
  • Staff & Volunteer Supervision
  • Bylaw Awareness
  • Hospitality Operations

Certification

  • Class 5 Driver's License (Meets requirement for clean ICBC Commercial Driver's Abstract)
  • Nonviolent Crisis Intervention (NVCI) & Managing Hostile Interactions (Mario Govorchin & Associates)
  • Mental Health First Aid & Red Cross Emergency Medical Responder (80-Hour First Aid Course)
  • Occupational First Aid Level 1

Timeline

Housing Relocation Officer I (1-Year TFT Contract)

City of Vancouver
09.2025 - Current

Office Support Clerk II / Information Clerk (Temporary Full-Time)

City of Vancouver
05.2025 - 09.2025

Cashier & Front Desk Support - auxiliary

City of Vancouver Parks Board
05.2023 - 04.2025

Activity Leader (Regular Part-Time 60% FTE) & Coverage for Community Activities Coordinator

City of Vancouver
03.2022 - 04.2025

Theater Attendant I - auxiliary

City of Vancouver
08.2017 - 09.2024

Food Service Supervisor

UBC Residential Dining Facilities
09.2010 - 07.2017

Bachelor of Management - General Business Management

University of Lethbridge

Diploma in Business Administration - Marketing

Medicine Hat College

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Graham Jordan