Graham Johnson
Fremont
Summary
Dynamic retail professional with extensive experience at Dick's Sporting Goods, adept in problem-solving and customer engagement. Proven track record in enhancing store performance through strategic merchandising and effective team mentoring. Recognized for attention to detail and fostering a collaborative work environment, driving sales and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dick's Sporting Goods, Inc
09.2019 - 01.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Key Carrying Department Lead
Dick's Sporting Goods, Inc
03.2018 - 08.2019
- Developed strong relationships with team members, fostering a positive work environment and encouraging collaboration.
- Ensured safety compliance throughout the department by conducting regular inspections and addressing potential hazards promptly.
- Coordinated special events or promotions within the department to increase visibility and drive sales results.
- Conducted regular performance evaluations for staff members, offering constructive feedback for improvement and career growth.
- Oversaw visual merchandising presentations within the department, ensuring consistency with corporate standards while also incorporating local trends or seasonal changes.
Department Lead
Dick's Sporting Goods, Inc
07.2016 - 02.2018
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
Team Sports Sales Associate
Dick's Sporting Goods, Inc
10.2015 - 06.2016
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Participated in weekly staff meetings, contributing ideas for improving store performance and discussing any challenges faced by associates collectively as a group.
- Supported fellow associates by sharing product knowledge and best practices, enhancing team performance overall.
- Efficiently managed inventory levels, minimizing stockouts and optimizing available space for new products.
Education
Associate of Arts - History
Ohlone College
Fremont, CA05-2017
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Work Planning and Prioritization
- Mentoring and coaching
- Attention to detail
Timeline
Assistant Store Manager
Dick's Sporting Goods, Inc
09.2019 - 01.2025
Key Carrying Department Lead
Dick's Sporting Goods, Inc
03.2018 - 08.2019
Department Lead
Dick's Sporting Goods, Inc
07.2016 - 02.2018
Team Sports Sales Associate
Dick's Sporting Goods, Inc
10.2015 - 06.2016
Associate of Arts - History
Ohlone College
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