Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GRAHAM A. ARNOLD

Los Angeles,CA

Summary

Passionate and people focused: Innately attuned to anticipating needs and creating meaningful connections and experiences for guests and associates both. I believe in humbly serving those around me.

Leader and visionary: I lead through example and hands-on management, in the moment coaching, and believe in having open dialogues with those I report to and with those I am responsible for. Clear standards and shared objectives are key to success.

Diverse Background: Having worked in high end luxury and fast casual concepts alike, as well as being trained in Human Resources and conversely having to create my own systems for less established brands, I have developed a wide range of skills and a broad paradigm for what it means to manage.

Overview

19
19
years of professional experience

Work History

Managing Partner

Stella West Hollywood
04.2024 - 02.2025
  • Established and implemented business procedures and process improvements.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Led a new restaurant into sustainability and profitability

General Manager

SOHO HOUSE
02.2021 - 01.2024
  • Oversaw $26M in annual revenue for largest membership club on the West Coast
  • Responsible for operations, membership, events, accounting & payroll, HR compliance and future growth initiatives

Operating Partner

STARK'S/JERRY'S PATIO CAFE & BAR
09.2018 - 01.2021
  • Designed, built & created every system, menu and SOP for a new restaurant and helmed a rebrand of a Los Angeles staple, Jerry's Deli
  • Was ultimately responsible for all operational decisions, hiring and profitability

Director of Hospitality

RUSTIC CANYON FAMILY OF RESTAURANTS
10.2016 - 09.2018
  • Managed all FOH salary positions for 7 restaurants
  • Led company culture trainings, created brand cohesive standards across all different restaurants, streamlined and standardized operations/equipment/vendors
  • -Rustic Canyon (michelin rated)
  • -Huckleberry
  • -Milo & Olive
  • -Cassia
  • -Esters (award winning wine program and co-owned by Kathryn Coker, leading sommelier)
  • -Tallula's
  • -Sweet Rose Creamery

General Manager

EP&LP
09.2015 - 10.2016
  • General Manager tasked with separating the identity of award winning chef Louis Tikaram's restaurant from the rooftop lounge
  • Wildly surpassed labor & profitability goals each quarter

Service Manager

HILLSTONE RESTAURANTS
06.2010 - 05.2015
  • Working in five different locations for the group, I had opportunities to focus and learn many different aspects of restaurant management (P&L, bar program, smallwares and contracts, staffing, etc.)

Front Desk & Private Residences Concierge

STARWOOD HOTELS
01.2008 - 01.2010
  • Operations focused at the Weston St
  • Francis and later St Regis residences

F&B Manager

MONTAGE RESORTS
01.2006 - 01.2008
  • Outlet manager for outdoor casual restaurant and indoor 3 period restaurant, participated in leadership courses, cross training, learning committees

Education

Graduate Certificate - Human Resources Management

UCLA
01-2025

Post-Graduate - Arabic

University College London

BA - music & Middle Eastern studies

Brigham Young University

Skills

  • People driven
  • Team management
  • P&L acumen
  • Adaptability
  • Growth mindset
  • Continuing education
  • Networking
  • Revenue growth
  • Strategic planning
  • Operations management
  • Financial administration
  • Multilingual

Languages

Italian
Full Professional
Maltese
Full Professional
Arabic
Limited Working
Spanish
Professional Working

Timeline

Managing Partner

Stella West Hollywood
04.2024 - 02.2025

General Manager

SOHO HOUSE
02.2021 - 01.2024

Operating Partner

STARK'S/JERRY'S PATIO CAFE & BAR
09.2018 - 01.2021

Director of Hospitality

RUSTIC CANYON FAMILY OF RESTAURANTS
10.2016 - 09.2018

General Manager

EP&LP
09.2015 - 10.2016

Service Manager

HILLSTONE RESTAURANTS
06.2010 - 05.2015

Front Desk & Private Residences Concierge

STARWOOD HOTELS
01.2008 - 01.2010

F&B Manager

MONTAGE RESORTS
01.2006 - 01.2008

Post-Graduate - Arabic

University College London

BA - music & Middle Eastern studies

Brigham Young University

Graduate Certificate - Human Resources Management

UCLA
GRAHAM A. ARNOLD