Graeme Pangonis
2015 Michigan Ave, Los Angeles
Summary
Reliable and results-driven professional with hands-on experience in high-volume customer service, food service, and retail operations. Proven ability to lead and support teams, train new employees, and maintain efficient workflows in fast-paced environments. Known for strong work ethic, adaptability, and commitment to delivering excellent customer experiences while supporting operational goals.
Overview
5
5
years of professional experience
Work History
Team Member
Shake Shack
Los Angeles
06.2024 - Current
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with team members to maintain cleanliness and organization in high-volume environment.
- Operated kitchen equipment safely while preparing food items according to Shake Shack standards.
- Assisted in training new staff, enhancing team efficiency and operational consistency.
Freight Manager
Dollar Tree
Warwick, RI
10.2022 - 03.2023
- Led team of shipping and receiving personnel, delivering training and ongoing support to enhance operational efficiency.
- Executed efficient unloading of truck shipments, ensuring seamless coordination with coworkers to maintain organization in stockroom.
- Maintained optimal stock levels of current merchandise to enhance customer convenience.
- Facilitated training sessions for new stockers on established procedures and safety protocols.
Brewery Assistant
Revival Brewing & Lost Valley Pizza
Providence, RI
02.2021 - 01.2023
- Conducted regular maintenance on brewing equipment to prevent malfunctions and enhance operational efficiency.
- Directed cleaning and sanitation of brewing equipment to uphold hygiene standards and support production quality.
- Followed recipes precisely to maintain consistent quality in flavor and texture, supporting culinary excellence.
- Operated brewing equipment to ensure consistent product quality and adherence to safety standards.
Crew Member
Five Guys
01.2021 - 08.2022
- Delivered exceptional customer service in fast-paced environment, enhancing overall guest satisfaction.
- Prepared food items according to established recipes and quality standards for consistency and taste.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Trained new team members on procedu
Education
High School - undefined
Pilgrim High School
Warwick, Rhode IslandSkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible schedule
- Preparation
- Reliability
- Time management
- Organizational skills
- Detail-oriented
Timeline
Team Member
Shake Shack
06.2024 - Current
Freight Manager
Dollar Tree
10.2022 - 03.2023
Brewery Assistant
Revival Brewing & Lost Valley Pizza
02.2021 - 01.2023
Crew Member
Five Guys
01.2021 - 08.2022
High School - undefined
Pilgrim High School