Graeme Noon

• Collaborated with global DC management to assess current needs, trends and deficiencies in order to develop targeted training programs.
• Organized and edited training manuals, multimedia visual aids and other educational materials.
• Prepared custom training course materials and presentations for global DC corporate training.
• Evaluated effectiveness of training programs and recommended improvements to global adidas HR management.
• Identified areas for improvement in training programs and collaborated with internal and external training teams to implement changes.

Reporting to the Senior Director, responsibilities include coaching/training of new supervisors/managers, resolving performance and productivity issues, initiating and completing 6S audits and Lean initiatives.

• Developed and deliver on-the-job-training for all new and existing supervisors
• Partner with Senior Operation Manager to review productivity KPIs, and implement solutions creating a 12% increase in performance and 14% increase in productivity
• Provide exceptional support to 15+ supervisors/managers in performance management
• Supported Operation Management with critical tasks including warehouse wide coaching and training initiatives
• Organized data and modeled information for use in key decision-making.
• Streamlined and automated internal processes to improve overall workflows.
• Conducted safety training or education programs to demonstrate use of safety equipment.

Reporting to the Senior Operations Manager, responsibilities include warehouse flow management, order prioritization, training and coaching of all associates. Department staff range from 20 to 50 associates.

• Identified logistics issues and immediately conducted research to determine best possible solutions.
• Executed new safety rules and procedures and trained all warehouse employees on these measures to reduce workplace accidents.
• Identified opportunities to reduce cost and improve productivity.
• Handled departmental scheduling to maintain proper staffing for shifts.
• Consistently met company and department objectives within budget and time constraints.
• Implemented on-the-job training activities to cross-train employees on various tasks.

Reporting to the Store Manager, responsibilities include training and coaching of all associates, resolve escalated customer issues, sales analysis and forecasting. Employee count range from 20 in department to 100+ storewide.

• Developed business plans to incorporate growth, modernization and cost structure improvement.
• Maintained adequate staffing to meet objectives within budget.
• Selected, developed and evaluated personnel to achieve business objectives.
• Provided operational updates to executive team to mitigate areas of concern.
• Developed and led process improvements to optimize operations and reduce costs.
• Performed financial analysis to inform discussions with partners and make strategic decisions.
• Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.

Reporting to the District Manager, responsibilities include training and coaching of all new and existing associates, sales analysis and forecasting, marketing for new and upcoming promotions

• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.