Graeme Gillespie
Richmond
Summary
To secure part time employment within your company in a challenging and rewarding position that offers me the chance to learn new skills to further my career goals. Providing excellent customer service for both wholesale and retail sales.
Overview
21
21
years of professional experience
Work History
Parts Manager
Audi Downtown Vancouver
Vancouver
11.2024 - 03.2026
- Decreased aged inventory levels from 21% to 5% within 12 months by optimizing inventory management practices.
- Managed inventory levels for automotive parts and accessories, ensuring optimal stock availability.
- Increased annual sales revenue by 1 million dollars through enhanced sales strategies and team collaboration.
- Increased sales of automotive accessories by 50% through targeted promotions and customer engagement.
- Coordinated daily delivery scheduling for three Dealerships in auto group, streamlining logistics and improving service efficiency.
- Supervised team in daily operations and customer service tasks, enhancing service quality and customer satisfaction.
- Worked closely with my District Manager to efficiently resolve Warranty claims
Parts Manager
Richmond Chrysler
Vancouver
01.2015 - 01.2023
- I Managed and oversaw all aspects of the Parts Department operations.
- Collaborated with Service and Sales Departments to enhance customer satisfaction and service efficiency.
- Worked closely with the Service and Sales Departments to ensure our customers were looked after efficiently and professionally.
- Organized the Parts department for maximum efficiency.
- Ran annual inventory counts. Including running variance reports, spot checks, and overseeing the team of counters.
- Trained in submitting warranty claims.
- Ran annual inventory counts. Managed running variance reports, spot checks, and overseeing the team of counters.
- Dealt with organizing our Drivers routes as well as Shipping and Receiving.
- Established annual commitments for the APD program.
- Worked with owners to establish annual Forecasts.
- Worked with the owners to establish annual Forecasts.
Parts/Service Advisor
Dieseltech Truck Repair
Burnaby
01.2012 - 01.2015
- Managed retail and wholesale parts sales for entire parts department.
- I handled running and managing the entire Parts Department retail and wholesale parts sales.
- Managed parts ordering, performed parts lookup, processed returns to suppliers, and established pricing margins.
- Coordinated parts ordering, lookup, supplier returns, pricing margins, and seasonal booking orders.
- Streamlined parts room to make parts ordering simple and keep stocking parts levels within reason.
- Streamlined parts room organization, simplifying ordering process and maintaining appropriate stock levels.
Parts Manager
Jones Boys Boats
Ainsworth
01.2011 - 01.2012
- Supervised Parts Department for retail and internal sales, managing parts ordering and inventory control procedures.
- Ran the parts order desk dealing with retail customers in person, over the phone and e-mail customers.
- Did daily and weekly stock orders; also handled booking orders from our suppliers.
- Handled checking in and locating all parts in their proper location.
- Assisted the Service department in writing work orders, entering new boats into inventory and dealing with insurance companies when busy.
- Maintained showroom stock levels and cleanliness to meet Manufacturer quota requirements.
- Oversaw receiving and locating of monthly stock orders.
- Ensured showroom was consistently stocked and organized for optimal customer experience.
Parts Advisor
Marine Chrysler
Vancouver
01.2005 - 01.2011
- Handled wholesale parts ordering over the phone and email.
- Utilized Reynolds&Reynolds to assist in daily, weekly, and promotional stock orders.
- Submitted warranty claims using established procedures to ensure accuracy and compliance.
- Completed Chrysler five-star training and workshops.
- Managed parts driver logistics and oversaw shipping and receiving operations to ensure timely deliveries.
Education
Grade 8-12 -
Steveston Secondary
Richmond, B.C.General Business Studies -
Kwantlen College
Richmond, B.C.Skills
- Automotive parts knowledge
- Heavy equipment parts management
- Inventory management
- Reynolds & Reynolds proficiency
- CDK proficiency
- Knowledgeable about computers
- Problem solving
- Teamwork
- Leadership abilities
- Quick learner
- Knowledgeable about computers
References
References supplied upon request.
Timeline
Parts Manager
Audi Downtown Vancouver
11.2024 - 03.2026
Parts Manager
Richmond Chrysler
01.2015 - 01.2023
Parts/Service Advisor
Dieseltech Truck Repair
01.2012 - 01.2015
Parts Manager
Jones Boys Boats
01.2011 - 01.2012
Parts Advisor
Marine Chrysler
01.2005 - 01.2011
Grade 8-12 -
Steveston Secondary
General Business Studies -
Kwantlen College