Gracynn Tulley
Cottonwood
Summary
Highly motivated professional with extensive experience in emergency response and legal administration. Recognized for strong teamwork, adaptability, and effective communication skills. Committed to enhancing team performance in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Legal Administrative Assistant/Process Server
Patterson Legal Services Inc.
08.2022 - Current
- Managed and organized legal case files, ensuring efficient retrieval and secure storage of critical documents.
- Demonstrated strong knowledge of legal terminology, court processes, filings, and research methods.
- Provided exceptional customer service, maintaining professionalism in sensitive legal matters.
- Drafted, filed, and served legal documents, including subpoenas and pleadings, across various legal domains.
Public Safety Dispatcher
SHASCOM
02.2022 - 08.2022
- Assessed emergency situations, prioritized responses, and dispatched appropriate units (law enforcement, fire, and ambulance).
- Guided callers through critical emergency interventions, such as CPR, while ensuring accurate communication and record-keeping.
- Monitored radio frequencies, coordinated responses, and provided precise directions to responders using mapping tools.
- Maintained equipment, filed emergency records, and handled high-pressure situations with composure and reassurance.
Loan Officer Assistant
Change Home Mortgage
07.2020 - 03.2022
- Analyzed loan files, ensured compliance with underwriting criteria, and input new loans into software.
- Managed loan documentation, ensured timely closings, and maintained compliance with state and federal regulations.
- Acted as a liaison between borrowers, realtors, and title companies, while preparing loan packages for underwriting.
- Performed administrative tasks, scheduled appointments, and generated client estimates and pre-approval letters.
Administrative Assistant
Adecco
06.2020 - 10.2020
- Utilized advanced dispatch software to coordinate employee assignments, ensuring timely response to both emergency and non-emergency correspondence, while accurately recording critical information to influence operational outcomes
- Oversaw and provided accountability for complex projects, including data migration, records requests, calendar management, and the daily scheduling of over 10 service workers, each handling approximately 8-10 jobs
- Managed unbilled sales reports, created invoices for unbilled and overdue payments, and handled collections, ensuring accurate financial tracking
- Analyzed and monitored project risks, implementing necessary precautions to guarantee successful outcomes
- Proficient in Microsoft Office and QuickBooks
- Managed fleet operations, including vehicle maintenance, parts ordering, and scheduling services, while maintaining strict timelines for fleet upkeep
- Directed project management efforts, including job site photography and task delegation to ensure timely project completion
- Supervised and motivated a team of 8-10 employees, providing guidance to complete tasks efficiently and motivating them to maintain high performance
- Reviewed and corrected employee time cards, ensuring accurate timekeeping and compliance with scheduling
- Led media marketing efforts by managing daily posts on Instagram and Facebook, developing promotional campaigns, and enhancing the company's brand presence to drive business growth and increase service offerings
- Collaborated with larger marketing teams to enhance the company's media strategy and expand its reach
- Created marketing materials, managed price lists, and represented the company in both social media and in-person settings, including project management meetings
- Allocated budget resources effectively to support business operations and drive sales growth
Physical Therapy Aide/Insurance Specialist
Anderson Physical Therapy
09.2019 - 07.2020
- Verified patient insurance coverage, submitted claims, and ensured timely reimbursement for therapy services.
- Investigated denied claims, submitted appeals, and maintained accurate insurance records in compliance with regulations.
- Assisted physical therapists with patient care, including setting up equipment, guiding exercises, and ensuring patient comfort.
- Supported administrative functions, including scheduling appointments, updating records, and assisting with patient check-ins.
Physical Therapy Aide
Results Physical Therapy And Training Center
04.2019 - 10.2019
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Utilized strong organizational, computer, and insurance knowledge to manage appointments and resolve discrepancies.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
Physical Therapy Aide
North Valley Physical Therapy
06.2018 - 04.2019
- Maintained and serviced therapy equipment, ensuring cleanliness and minor repairs to uphold safety and operational standards.
- Instructed patients on home care exercises, proper equipment use, and techniques to promote health and safety.
- Collaborated with team members to implement safety protocols and developed patient care strategies tailored to individual needs.
- Maintained detailed patient records, updated treatment progress, and managed both physical and digital files for efficient coordination.
Authorization Specialist
American Home Shield Corporation
11.2016 - 06.2018
- Monitored databases to track financial allocations and assess the impact on sales performance and customer satisfaction.
- Utilized de-escalation techniques and excellent telephone etiquette to enhance customer retention.
- Authorized financial disbursements, analyzed payment authorizations, and gathered insurance details for informed decisions.
- Conducted audits, provided coaching, and ensured the confidentiality of client data while maintaining meticulous records.
Education
Certification - Emergency Medical Technician
Shasta College
12.2024
Vocational training - Emergency Management
Golden West College
05.2022
Training program - Criminal Justice & General Education
Shasta College
Redding, CA10.2018
High school diploma or GED -
Academy of Personalized Learning
Redding, CA03.2016
Skills
- Emergency First Aid/Patient Care
- Effective Conflict Resolution
- Dispatching/Multi-Line Phone Management
- Healthcare Scheduling Management/Data Entry
- Clinical Terminology Knowledge
Certification
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- National Incident Management System (NIMS) ICS-100, ICS-200, ICS-700, and ICS-800 Certifications - Federal Emergency Management Agency.
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Public Safety Dispatcher POST Certification - Golden West College Criminal Justice Training Center
Timeline
Legal Administrative Assistant/Process Server
Patterson Legal Services Inc.
08.2022 - Current
Public Safety Dispatcher
SHASCOM
02.2022 - 08.2022
Loan Officer Assistant
Change Home Mortgage
07.2020 - 03.2022
Administrative Assistant
Adecco
06.2020 - 10.2020
Physical Therapy Aide/Insurance Specialist
Anderson Physical Therapy
09.2019 - 07.2020
Physical Therapy Aide
Results Physical Therapy And Training Center
04.2019 - 10.2019
Physical Therapy Aide
North Valley Physical Therapy
06.2018 - 04.2019
Authorization Specialist
American Home Shield Corporation
11.2016 - 06.2018
Vocational training - Emergency Management
Golden West College
High school diploma or GED -
Academy of Personalized Learning
Certification - Emergency Medical Technician
Shasta College
Training program - Criminal Justice & General Education
Shasta College
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