Gracy Bargujar

ROGERS STADIUM

• Managed access control at entry and restricted zones, verifying credentials, tickets, and passes for staff, contractors, and event attendees.
• Screened individuals using bag checks, handheld scanners, and security protocols to prevent prohibited items from entering the premises.
• Monitored high-traffic areas and ensured compliance with stadium policies, maintaining a safe and orderly environment during large-scale events.

• Utilized de-escalation and conflict resolution techniques when interacting with vulnerable individuals.
• Investigated security incidents and developed incident response plans.
• Responded to disturbances, loitering, and unauthorized activity, ensuring a secure environment for customers and staff.

WALMART RETAIL SECURITY GUARD:

• Implemented loss prevention strategies such as tagging items or installing sensors.
• Administered first aid when necessary in accordance with training guidelines.
• Provided escorts for employees entering and exiting the building after hours.

SECURITY DESK OPERATOR:

• Resolved customer complaints related to service issues or delays.
• Received and dispatched calls for emergency services.
• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.

MALL PATROL GUARD

• Collaborated with law enforcement or emergency services when required.
• Completed detailed incident and occurrence reports to document enforcement actions and observations.
• Assisted customers and the public by providing directions and support when needed.

TPL LIBRARY SECURITY GUARD:

• Checked for safety hazards and took corrective action when necessary.
• Maintained accurate logs of all security related activities.
• Participated in training sessions to stay up-to-date on current security trends and best practices.

TORONTO PARKING AUTHORITY TACTICAL SECURITY GUARD:

• Conducted security patrols of assigned areas to detect suspicious activity and potential threats.
• Monitored CCTV feeds for potential hazards or criminal behavior.
• Answered non-emergency and emergency calls for assistance.
• Addressed trespassing issues by safely escorting individuals off private property, including homeless and vagrants, in a professional and respectful manner.

IKEA RETAIL TACTICAL SECURITY GUARD:

• Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
• Analyzed video surveillance footage to identify potential criminal activity.
• Conducted internal investigations into employee theft or policy violations.

• Answered customer inquiries via phone, email, and chat.
• Conducted regular follow-up calls with customers after resolving their issues.
• Provided accurate information about products and services to customers.

• Operated metal detectors to screen visitors prior to entry into the event venue.
• Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
• Managed traffic flow patterns both outside and inside the facility during high attendance periods.

• Created training materials and conducted group trainings on new processes or procedures.
• Ensured compliance with all safety regulations in the workplace.
• Maintained a positive work environment that promoted collaboration between team members.