Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Graciela Yepez

Santa Cruz

Summary

Experienced in managing multiple tasks and excelling in customer service and time management as a Secretary at Swenson Technology in Santa Cruz, CA. Skillfully handled sensitive information to ensure confidentiality and compliance standards were met. Demonstrated exceptional telephone etiquette to enhance client communication and satisfaction levels. Achieved significant improvement in document organization and accessibility for increased efficiency.

Overview

10
10
years of professional experience

Work History

Secretary

Swenson Technology
08.2015 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Created and updated records and files to maintain document compliance.

Education

Bachelor of Arts - General Literature

University of California, Santa Cruz
Santa Cruz, CA
06-2025

Skills

  • Customer Service
  • Time Management
  • Cash Handling
  • Verbal and written communication
  • Office administration
  • Complex Problem-solving
  • Organization
  • Multi-line phone systems

Languages

English
Spanish

Timeline

Secretary

Swenson Technology
08.2015 - Current

Bachelor of Arts - General Literature

University of California, Santa Cruz

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Graciela Yepez