Graciela Varela Sarabia

Detail-driven professional with hands-on experience in customer service, front desk operations, guest relations, and operations support. Demonstrates a positive attitude throughout routine operations, interactions with people, and problem resolution. Skilled in formulating and evaluating cross-functional decisions that enhance the customer experience, enabling organizations to achieve their objectives and long-term success. Proficient in both Spanish and English, articulate communicator. Areas of expertise include team leadership and coaching, product displays and presentations, staff training and development, exceptional customer service, customer retention and growth, complaint handling and resolution, client needs assessments, relationship management, and service-oriented customer support. Over five years of experience in contact center operations, effectively communicated with customers over the phone, email, online chat, and social media to address concerns. Strong computer skills in Word, Excel, and web-based applications. Deliver exceptional communication while multitasking and thinking critically to problem solve and ensure customer satisfaction.