Graciela Urzua
Oakley
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Barista
States Coffee
05.2023 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods
- Shift lead :Aerial Williams- 415-525-1639
- Manager: Laurel Adams- 925-708-6987
Sale Service Expert
24 Hour Fitness
05.2021 - 03.2023
- Worked as a Sales and Service Expert by helping guest start up their gym membership as well as being a resource to guest with any questions regarding the facility with classes, personal training as well as managing their membership.
- Paul Sales Manager 1(925)487-7853
- Chris Fitness Manager 1(510)241-7884
Front Desk Associate
Diamond Hills Sports Club
12.2018 - 03.2020
- Helped guest with any questions regarding the club as well as helped with managing their membership and maintaining cleanliness and service
- Kayla Arroyo 1(925)864-8663
Babysitter
Child Care Taker
11.2014 - 06.2019
- Provide childcare/ babysitting, providing services to benefit the wellbeing of a child including food, cleanliness and fun
- Diahanne Sebers 1 (925)818-0158
Front Desk Hostess
Cheesecake Factory
10.2016 - 12.2018
- Helping guest get seated in a timing manner in a high-volume restaurant
- Help assist servers bringing food and setting the tables up for guest as well as cleaned
- Chris Woods 1(925)952-8450
Host
Applebee's Grill + Bar
06.2015 - 11.2015
- Dealt with customers, helped run food, maintained cleanliness, opened restaurant as well as closed
- Cesar 1(925)753-5950
Education
Bachelor of Science - Criminal Science
San Francisco State University
San Francisco, CA12.2024
Associate of Science - Criminal Justice
Los Medanos College
Pittsburg, CA05.2021
High School Diploma -
Freedom High School
06.2014
Skills
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Excellent multi-tasking and communication skills
- Willingness to learn new task
- Ensure outstanding customer service
- Dependable, honest, quick and hard working
- Computer Skills
- Customer Support
Timeline
Barista
States Coffee
05.2023 - Current
Sale Service Expert
24 Hour Fitness
05.2021 - 03.2023
Front Desk Associate
Diamond Hills Sports Club
12.2018 - 03.2020
Front Desk Hostess
Cheesecake Factory
10.2016 - 12.2018
Host
Applebee's Grill + Bar
06.2015 - 11.2015
Babysitter
Child Care Taker
11.2014 - 06.2019
Associate of Science - Criminal Justice
Los Medanos College
High School Diploma -
Freedom High School
Bachelor of Science - Criminal Science
San Francisco State University
Similar Profiles
Yusuf HoltYusuf Holt
Barista at Peets Coffee And Tea, & Santoro CoffeeBarista at Peets Coffee And Tea, & Santoro Coffee
Christian Rhey HuergasChristian Rhey Huergas
Executive Chef at AHON COFFEE & AHON COFFEE HOUSEExecutive Chef at AHON COFFEE & AHON COFFEE HOUSE
Lori KeenLori Keen
Owner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting CompanyOwner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting Company
Emmanuel FloresEmmanuel Flores
Mentor at Mentoring ProgramMentor at Mentoring Program
Hadley GorringeHadley Gorringe
Front Desk Agent at Best Western Plus HotelFront Desk Agent at Best Western Plus Hotel