GRACIELA RODEZNO
Van Nuys
Summary
Results-driven Banking Professional with 10 years in high-volume branch operations. Specializes in customer service, team leadership, cash logistics, and secure financial transactions while ensuring compliance. Bilingual and skilled in mentoring staff, building client relationships, and enhancing productivity through effective cash handling and fraud detection.
Overview
10
10
years of professional experience
Work History
Lead Teller | Universal Banker (Teller & Personal Banker)
CHASE BANK
07.2016 - 04.2026
- Selected as lead teller and mentor for new tellers, providing coaching and operational training.
- Processed high-volume financial transactions with precision, ensuring compliance with regulations.
- Executed domestic and international wire transfers, ensuring adherence to security protocols and safeguarding customer assets.
- Opened and serviced consumer deposit accounts by assessing customer needs and recommending appropriate solutions.
- Verified customer identities and documentation to support fraud prevention initiatives.
- Managed branch vault operations, balancing and receiving armored cash shipments to ensure secure cash handling as ATM custodian.
- Delivered exceptional customer service by operating money counters, maintaining accounts, and fulfilling diverse duties.
- Recognized for exemplary customer service and establishing lasting client relationships.
Education
Associate of Arts - Marketing & Business Administration
Los Angeles Valley College
Los AngelesSkills
- Transaction processing
- Cash management
- Fraud compliance
- Risk assessment
- Customer account management
- Branch operations
- Customer relationship management
- Team leadership
- Mentoring and training
- Bilingual communication in English and Spanish
Timeline
Lead Teller | Universal Banker (Teller & Personal Banker)
CHASE BANK
07.2016 - 04.2026
Associate of Arts - Marketing & Business Administration
Los Angeles Valley College