Graciela Guerrero
Fortuna
Summary
Dynamic professional with a proven track record at Pacific Gas & Electric, excelling in multitasking within fast-paced environments and exceptional customer service. Skilled in navigating SAP and problem-solving, demonstrated by completing job closure and timekeeping. Showcases strong coordination and empathy, driving efficiency and satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Leader's Clerk
Pacific Gas & Electric
06.2023 - Current
- Complete expense reports in Concur for both myself and crew members
- Assist in time keeping and job closure in SAP
- Assist in DSR's during events in both weather and PSPS events
- Ordering tools and any other office supplies needed in Arriba
- Maintaining OMT updated
- Assisted and lead projects closing old orders and storm events
Customer Service Representative
Pacific Gas & Electric
07.2015 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained cash handling skills
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
AA - Nursing Assistant
College of The Redwoods
Eureka05-2013
Skills
Multitasking in fast paced environment
Coordinating trainings needed
Problem solving
Navigating SAP
Customer service skills
Languages
Spanish
Native or Bilingual
Timeline
Assistant Leader's Clerk
Pacific Gas & Electric
06.2023 - Current
Customer Service Representative
Pacific Gas & Electric
07.2015 - 06.2023
AA - Nursing Assistant
College of The Redwoods
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