Summary
Overview
Work History
Education
Skills
Timeline
Generic

GRACIELA CISNEROS

San Jose

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

12
12
years of professional experience

Work History

Housing Specialist

HomeFirst Services
San Jose, CA
01.2023 - Current
  • Assisted in locating housing for displaced individuals
  • Consulted with supervisor concerning programs for individual families
  • Maintained a caseload of 20-30 participants in an active housing search
  • Landlord outreach and support with application assistance
  • Housing mediation
  • Financial assistance as needed
  • Crisis de-escalation
  • Connection to community resources, i.e., eviction prevention
  • Maintain compliance with agency

Front End Manager

Safeway
San Jose, CA
09.2021 - 12.2022
  • Managed customer complaints and rectified issues to complete satisfaction
  • Reviewed employee performance and determined areas in need of improvement
  • Cultivated strong customer relations and developed effective customer service standards
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Put together schedule for floor staff according to skill sets and coverage needs
  • Welcomed large volume of guests and improved overall customer services
  • Planned staff and training meetings
  • Conducted interviews, onboarding new employees, creating job requisitions

Merchandiser

Costco
San Jose, CA
07.2018 - 07.2021
  • Stocked and rotated shelves and built displays to deliver results for warehouse
  • Monitored stock to maintain enough featured product
  • Displayed appropriate signage for products and sales
  • Kept work areas clean, neat and organized for optimal productivity and worker safety

Caregiver

In Home Support Services
San Jose, CA
04.2013 - 12.2017
  • Supported bathing, dressing, cooking, and personal care needs
  • Maintained clean and well-organized environment for client happiness and safety
  • Improved patient outlook and daily living through compassionate care
  • Laundered clothing and bedding to prevent infection
  • Observed patients for changes in physical, emotional, mental behavior condition and injuries
  • Followed care plan and directions to administer medications
  • Drove clients to shop for groceries, attend doctor appointments and run errands

Education

San Jose Conservation Corps
03.2013

In Home Support Services - Caregiver

San Jose, CA
12.2017

Skills

  • Bilingual
  • Microsoft office
  • Relationship building
  • Data collection
  • Attention to detail
  • Verbal and written communication

Timeline

Housing Specialist

HomeFirst Services
01.2023 - Current

Front End Manager

Safeway
09.2021 - 12.2022

Merchandiser

Costco
07.2018 - 07.2021

Caregiver

In Home Support Services
04.2013 - 12.2017

In Home Support Services - Caregiver

San Jose Conservation Corps
GRACIELA CISNEROS