GRACIELA CISNEROS
San Jose
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
12
12
years of professional experience
Work History
Housing Specialist
HomeFirst Services
01.2023 - Current
- Assisted in locating housing for displaced individuals
- Consulted with supervisor concerning programs for individual families
- Maintained a caseload of 20-30 participants in an active housing search
- Landlord outreach and support with application assistance
- Housing mediation
- Financial assistance as needed
- Crisis de-escalation
- Connection to community resources, i.e., eviction prevention
- Maintain compliance with agency
Front End Manager
Safeway
09.2021 - 12.2022
- Managed customer complaints and rectified issues to complete satisfaction
- Reviewed employee performance and determined areas in need of improvement
- Cultivated strong customer relations and developed effective customer service standards
- Handled payment processing and provided customers with receipts and proper bills and change
- Put together schedule for floor staff according to skill sets and coverage needs
- Welcomed large volume of guests and improved overall customer services
- Planned staff and training meetings
- Conducted interviews, onboarding new employees, creating job requisitions
Merchandiser
Costco
07.2018 - 07.2021
- Stocked and rotated shelves and built displays to deliver results for warehouse
- Monitored stock to maintain enough featured product
- Displayed appropriate signage for products and sales
- Kept work areas clean, neat and organized for optimal productivity and worker safety
Caregiver
In Home Support Services
04.2013 - 12.2017
- Supported bathing, dressing, cooking, and personal care needs
- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Laundered clothing and bedding to prevent infection
- Observed patients for changes in physical, emotional, mental behavior condition and injuries
- Followed care plan and directions to administer medications
- Drove clients to shop for groceries, attend doctor appointments and run errands
Education
San Jose Conservation Corps
03.2013
In Home Support Services - Caregiver
San Jose, CA12.2017
Skills
- Bilingual
- Microsoft office
- Relationship building
- Data collection
- Attention to detail
- Verbal and written communication
Timeline
Housing Specialist
HomeFirst Services
01.2023 - Current
Front End Manager
Safeway
09.2021 - 12.2022
Merchandiser
Costco
07.2018 - 07.2021
Caregiver
In Home Support Services
04.2013 - 12.2017
In Home Support Services - Caregiver
San Jose Conservation Corps
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