Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Gracie McNichol

Okotoks,AB

Summary

Successful waitress who satisfies clientele using strong interpersonal, multitasking and time management skills. Outgoing individual with expertise in smoothly delivering food and drinks to guests and turning dining tables rapidly to maximize profits. Proficient in POS system operations. Engaging communicator with exceptional customer service and food handling skills. Memorizes menu items and orders, upselling additional products, and taking accurate drink and food orders.

Overview

6
6
years of professional experience

Work History

Sales Associate

Funktional
09.2021 - Current
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers and community to promote long term business growth.

Senior Waitress

Big Sky BBQ
02.2020 - 08.2022
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Calculated charges, issued table checks and collected payments from customers.
  • Consistently upheld professionalism and calmness to maintain customer satisfaction.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Regularly trained new staff members, and help facilitate training existing staff on a new POS system.

Receptionist

Elections Canada
08.2019 - 11.2021
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Directed incoming calls using multi-line telephone system.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

Produce Team Member

Sobeys
06.2017 - 08.2019
  • Monitored work environment to maintain safety, cleanliness and organization.
  • Checked prices and located products for customers.
  • Assisted customers with product, promotion and policy information.
  • Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
  • Assisted Management with inventory documentation and product ordering.

Youth Coach

OMBA and Big Rock Basketball
06.2018 - 06.2019
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
  • Ran drills and practices to help children to develop and improve sports skills.
  • Cultivated sense of team loyalty and commitment through excellent sportsmanship, strong leadership and dedication.
  • Educated youngsters between ages of 7 and 15 on rules and fundamentals for basketball.
  • Readied team to compete in tournaments and other special events.

Education

Bachelor of Arts - Psychology

University of British Columbia
Kelowna
04.2024

Skills

  • Hard Working
  • Customer Service Orientated
  • Highly Organized
  • Able to work in fast-paced environments
  • Professional and Mature
  • Menu memorization
  • Reliable and Accountable

Timeline

Sales Associate

Funktional
09.2021 - Current

Senior Waitress

Big Sky BBQ
02.2020 - 08.2022

Receptionist

Elections Canada
08.2019 - 11.2021

Youth Coach

OMBA and Big Rock Basketball
06.2018 - 06.2019

Produce Team Member

Sobeys
06.2017 - 08.2019

Bachelor of Arts - Psychology

University of British Columbia

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Gracie McNichol