Gracie Keehner
Redding
Summary
Hardworking young woman with great people skills, solid work ethic, and a desire and willingness to learn and help others.
Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
9
9
years of professional experience
Work History
Seasonal Worker
Turtle Bay Exploration Park
Redding
11.2024 - Current
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Maintained cleanliness and organization of store shelves and displays.
- Resolved guest complaints in a professional manner.
- Provided guidance to new team members on how to perform tasks correctly.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Babysitter/Housekeeper
Independent Self Employment
Redding
03.2021 - Current
- Care of children between the ages of 3 and 11.
- Meal prep.
- Cleaning, care of animals, and general housekeeping.
Assistant little stars coach
Galaxy Gymnastics
Redding
03.2016 - 04.2019
- Aided lead coach in setting up stations for the day.
- Led groups of 5 to 10 children in warmups and their circuit.
- Worked closely with the owner to facilitate improvements that helped the classes run smoother.
- Cleaning and sanitizing gym equipment.
Education
High School Diploma -
Accellus Online Academy
Remote11-2024
Skills
- Cleaning
- Organizational skills
- Maintenance
- Leadership
- Communication skills
- Gymnastics
- Sports coaching
- Babysitting
- Customer service
- Cash handling
- Sales techniques
- Team collaboration
- Effective communication
- Time management
Timeline
Seasonal Worker
Turtle Bay Exploration Park
11.2024 - Current
Babysitter/Housekeeper
Independent Self Employment
03.2021 - Current
Assistant little stars coach
Galaxy Gymnastics
03.2016 - 04.2019
High School Diploma -
Accellus Online Academy