Gracie Batra
Edmonton,Alberta
Summary
Focused sales associate and a server with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Offering exceptional customer service skills and positive attitude. Knowledgeable about communication, and problem-solving from previous roles in retail and hospitality. Ready to use and develop interpersonal, organizational, and multitasking skills in serving industry.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail sales associate
The Salvation Army
Edmonton
06.2024 - Current
- Handled cash transactions accurately, maintaining financial integrity.
- Contributed to sales targets through active promotion of products.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Boosted store reputation with excellent customer service skills.
- Supported marketing initiatives by setting up promotional displays.
- Increased sales by 10% by serving more than 50 customers per day during festive season.
Server
Gravity Nightclub
Mumbai
07.2023 - 11.2024
- Improved customer satisfaction by providing attentive and professional service.
- Achieved prompt resolution of complaints with diplomatic dispute management.
- Collaborated closely with kitchen staff to manage dietary requirements of customers.
- Entered orders into system promptly, reducing wait time for meals.
- Seated guests according to booking requirements and located tables for walk-ins.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Stocked up drinks and bar snacks ahead of shift to meet demands of peak business hours.
- Advised guests of daily specials and offers to increase sales.
Education
Bachelor of Business Administration - Business management
Portage College
Lac La Biche 04.2024 -
Skills
- POS Systems
- Upselling
- Clear communication
- Menu knowledge
- Multilingual
- Food safety understanding
- Time management
- Customer Service
Certification
Smart- Pro Serve.
References
References available upon request.
Timeline
Retail sales associate
The Salvation Army
06.2024 - Current
Bachelor of Business Administration - Business management
Portage College
04.2024 -
Server
Gravity Nightclub
07.2023 - 11.2024
Smart- Pro Serve.
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