Grace Medrano
Vista,CA
Summary
Proven Continuous Improvement Leader at E.L.F. Cosmetics, adept in streamlining operations to enhance productivity by over 20%. Expert in HIPAA compliance and patient care confidentiality, with a knack for problem-solving and professional discretion. Mentored staff to foster a culture of continuous improvement, leveraging strong computer skills and workflow coordination.
Developed strong administrative and organizational skills in fast-paced medical environment, focusing on patient interactions and office management. Looking to transition into new field, bringing expertise in managing schedules and maintaining accurate records. Prepared to apply these skills to ensure smooth operations and enhance productivity in diverse professional settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Canyon Chiropractor
01.2025 - 02.2025
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Greeted patients and provided required paperwork to facilitate services.
- Answered phone calls and messages for 909-593-6553-physician chiropractic medical facility, scheduling appointments, and handling patient inquiries.
Continuous Improvement Leader
E.l.f. Cosmetics
06.2023 - 01.2025
- Improved production throughput by optimizing workflows and streamlining operations.
- Reduced waste and increased productivity through careful analysis of existing processes and targeted improvements.
- Conducted root cause analyses to identify areas for improvement and develop targeted action plans.
- Drove cultural transformation by empowering employees to take ownership over their work processes and identify areas for improvement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Associate Degree - Medical Administration
Platt College
Ontario, CA02-2025
Skills
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Patient scheduling
- Professionalism and discretion
- Medical coding
- Phone and email etiquette
- Computer skills
- ICD-10 coding
- Problem-solving
Certification
- HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.
- CPR/AED Certification
- HIPPA Certified
- Forklift Certification
- Six Sigma Certification
- Six Sigma White belt
Delivering the difference
I was honored to receive the *Delivering the Difference* award, a prestigious recognition given to only one associate among three different shifts. This award acknowledges outstanding dedication, performance, and impact within the organization. Due to its significance, the *Delivering the Difference* award was adopted as a standard recognition program and implemented across all warehouses in 27 distribution centers statewide. This expansion ensures that top-performing associates across all locations are recognized for their exceptional contributions, reinforcing a culture of excellence and commitment throughout the organization.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Administrative Assistant
Canyon Chiropractor
01.2025 - 02.2025
Continuous Improvement Leader
E.l.f. Cosmetics
06.2023 - 01.2025
Associate Degree - Medical Administration
Platt College
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