Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Graciana Apuzzo

Summary

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role I conquer.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

YMCA
03.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Barista

Starbucks
04.2023 - 06.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Restaurant Hostess

Chez Cora
02.2023 - 06.2023
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Customer Service Representative

Calgary Jewish Community Centre
05.2022 - 02.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Offering advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Front Desk Attendant

Westcana Services Inc.
10.2021 - 07.2022
  • Entered the workplace with a positive attitude and provided a warm welcome to visitors.
  • Engaged in conversation with other employees of all status and new/recurring visitors in a professional manner.
  • Answered phone calls and provided assistance and proper responses in return.
  • Maintained a healthy relationship with the employer to promote reliability, honesty and motivation as a dedicated employee.
  • Created favorable relationships with regular visitors to ensure a comforting welcome and an encouraged return.
  • In case of setback, notified the employer and successfully managed to fix any inconveniences either alone or with the assistance of other employees and employer where need be.

Fast Food Crew Member

Dairy Queen
04.2020 - 09.2021
  • Took orders, prepared meals, and collected payments.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.

Family Babysitter

Tanya Taylor
07.2017 - 08.2019
  • Coordinated different types of activities to enhance physical and intellectual development
  • Led indoor and outdoor activities and steered children away from dangers
  • Played games and read books to children, limiting TV and electronic device time
  • Maintained a neat environment and practiced cleaning duties effectively
  • Established positive relationships with employers and children to gain trust and be welcomed back
  • Organized and cleaned home after activities by picking up toys and washing dishes for a clean home when parents arrive
  • Coached and mentored children with respect to various activities such as reading, sports, and developing manners; became involved in their learning
  • Acquired the skill of patience when working with children

Education

High School Diploma -

All Saints High School
Calgary, AB
02.2022

Skills

  • Motivated and reliable
  • Child and pet care experience
  • Time management
  • Active listening
  • Problem resolution
  • Organization skills
  • Building rapport
  • Adaptability and flexibility
  • Data entry
  • Complaint handling
  • Relationship building
  • Customer service experience

Certification

-Certified in standard first aid and CPR-C with the Canadian Red Cross

Timeline

Barista

Starbucks
04.2023 - 06.2023

Customer Service Representative

YMCA
03.2023 - 02.2025

Restaurant Hostess

Chez Cora
02.2023 - 06.2023

Customer Service Representative

Calgary Jewish Community Centre
05.2022 - 02.2023

Front Desk Attendant

Westcana Services Inc.
10.2021 - 07.2022

Fast Food Crew Member

Dairy Queen
04.2020 - 09.2021

Family Babysitter

Tanya Taylor
07.2017 - 08.2019

High School Diploma -

All Saints High School

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Graciana Apuzzo