Summary
Overview
Work History
Education
Skills
Volunteering Experience
Timeline
Generic

Gracia Sawa Sawa

Laval,QC

Summary

Skilled Summer Camp Supervisor Assistant with 2 years of children Camping and Youth experience. Fluent in both English, French and Swahili. Prepared to bring classroom management and lesson planning abilities to a growth-oriented position.

Overview

6
6
years of professional experience

Work History

Tier 1 Technical Support Advisor

Concentrix
Laval, QC
02.2022 - 03.2022
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Retained existing clients and developed 2 new accounts by extending high quality and efficient support service

Customer Service Representative

Teleperformance
Montreal, QC
09.2020 - 04.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recorded actions taken, issues resolved and order pending information to effectively manage customer accounts.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services

Server

Hilton Hotel Metrotown
Vancouver, BC
04.2019 - 11.2019
  • Greeted and guided arriving guests to tables, took drink orders and relayed information to bartenders
  • Kept service areas clean and stocking during service hours to increase efficiency while serving tables
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Served average of 30 VIP guests daily at fine restaurant and Opal Lounge with consistent recommendations for exceptional service
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination
  • Placed reservations through phone and email into Hotel App

Cashier

Wendys
Vancouver, BC
07.2016 - 05.2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
  • Performed shift change tasks each day to keep store efficient and neat
  • Resolved customer complaints and maintained clean and tidy checkout area

Supervisor

Elegant Boutique
Calgary, AB
10.2014 - 07.2016
  • Boosted group production 92% by devising and deploying improved friendliness approach.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Oversaw and optimized work of 3 sales performing high-quality Customer service work.

Education

Diploma - Travel, Tourism And Flight Attendant Preparation

Eton College
Vancouver
04.2019

Certificate - Health And Wellness

Bow Valley College
Calgary
10.2017

High School Diploma -

Ecole De La Rose Sauvage
Calgary
06.2015

Skills

  • Field trips
  • Student support
  • Elementary education
  • Problem-solving skills
  • Lesson planning
  • Interpersonal communication
  • Home school programs familiarity
  • Exceptional organizational skills
  • Behavior management techniques
  • Child development
  • Event planning
  • Activity coordination
  • Greeting and seating
  • Performance evaluation
  • Bathing, grooming and dressing

Volunteering Experience

Calgary Catholic Immigration Society (CCIS): Interpreter

Babysitting : Cognitive Disabilities,

Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Assisted children with homework assignments and special projects across different subjects to promote academic success
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
Applied positive behaviour management techniques to enhance social interactions and emotional development
Developing constructive relationship with children trough active engagement
Met with parents about daily activities, positive developments and issues
Secured indoor and outdoor premises to protect children under care
Cleaned and tidied living room and basement after activities
Cared for children aged [1-8], including tasks such as feeding, dressing and directing activities

Later Day Saint (LDS) : Camp Supervisor Assistant

Eglise Pentecotiste International : Sunday School Teacher.

Timeline

Tier 1 Technical Support Advisor

Concentrix
02.2022 - 03.2022

Customer Service Representative

Teleperformance
09.2020 - 04.2021

Server

Hilton Hotel Metrotown
04.2019 - 11.2019

Cashier

Wendys
07.2016 - 05.2019

Supervisor

Elegant Boutique
10.2014 - 07.2016

Diploma - Travel, Tourism And Flight Attendant Preparation

Eton College

Certificate - Health And Wellness

Bow Valley College

High School Diploma -

Ecole De La Rose Sauvage

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Gracia Sawa Sawa