Gracia Pambi
Edmonton,AB
Summary
Hard working and dependable candidate successful at providing exceptional professional care and implementing appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Winnifred Stewart Association
Edmonton, AB
03.2017 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Assisted clients in accessing available resources such as financial supports, and healthcare services.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Streamlined documentation processes by implementing efficient record-keeping strategies that improved accuracy of information shared between team members.
Foster Care Provider
Oak Hill Ranch
Edmonton, AB
11.2022 - 12.2023
- Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
- Managed daily routines and schedules, fostering consistency and stability in the lives of foster children.
- Participated in ongoing training opportunities to stay current on best practices in foster care provision.
- Cared for medically fragile children in need of extensive support.
- Assisted foster children with completing homework assignments and improving their overall academic performance.
- Provided transportation to school, appointments, extracurricular activities, and family visits as needed.
- Helped reunify birth families through coordinated visitation strategies.
Child and Youth Worker
Harmonized Family Services
Edmonton, AB
12.2021 - 06.2023
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
- Provided key emotional support to youth.
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
- Participated in community events and fundraisers to gain awareness and support of local youth needs.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
Get Linked Peer Support Program (Practicum)
NorQuest College
Edmonton, AB
04.2014 - 07.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Referred clients to external resources for additional support.
- Referred international students to housing in the private and non profit markets around the city, screened to ensure the best fit for both students and landlords.
- Coordinated referrals to other support services such as Food Bank, Salvation Army, St vincent de paul and more.
Education
Diploma in Social Work -
NorQuest College
Edmonton, AB01.2016
Skills
Active listening methods
Client confidentiality
Client relations and communications
Complex problem-solving
Crisis intervention
Diplomacy
Microsoft Office Suite
Resource coordination
Team collaboration
Case management
Client needs assessment
Community outreach development
Conflict management and resolution
Cross-functional collaboration
Individual and group therapy
Reporting and documentation
Task prioritization
Time management
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Foster Care Provider
Oak Hill Ranch
11.2022 - 12.2023
Child and Youth Worker
Harmonized Family Services
12.2021 - 06.2023
Service Coordinator
Winnifred Stewart Association
03.2017 - Current
Get Linked Peer Support Program (Practicum)
NorQuest College
04.2014 - 07.2014
Diploma in Social Work -
NorQuest College