Gracia Li
Vancouver,Canada
Summary
Driven and meticulous professional with experience at Costco, adept in schedule management and data entry. Demonstrated excellence in enhancing customer experience and operational efficiency through strong communication and organizational skills. Proven track record of handling confidential documents and improving team productivity, embodying a blend of hard and soft skills vital for dynamic business environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
costco
Vancouver, Canada
09.2024 - Current
- Assisted customers with inquiries and provided support, contributing to a positive customer experience
- Managed multiple tasks independently, showcasing strong organizational skills and attention to detail
Administrative Assistant (Intern)
xiaomi operation
, China
09.2023 - 06.2024
- Supported team with schedule management, appointment booking, and coordination of meetings to ensure smooth daily operations
- Responded to client inquiries promptly, providing high-quality customer service to maintain strong client relationships
- Prepared reports, presentations, and various documents with accuracy, ensuring they met organizational standards
- Performed data entry tasks and maintained precise records, enhancing efficiency within the team
Education
Study Program - MBA
New York Institute of Technology
11.2024
Skills
- Schedule management
- Data entry
- Report preparation
- Document handling
- Proficient in the Microsoft Office Suite
- Strong communication
- Organization
- Confidentiality
Certification
Certified Accounting Technician (CAT)
Projects
Online flower shop, Enhanced Operational Efficiency: Streamlined order processing and inventory management, reducing delivery times by 20%., Customer Relationship Management: Established a customer support protocol resulting in a 95% positive feedback rate.
Hobbies and Interests
- Hiking
- Traveling
- Skiing
Languages
Full Professional Proficiency
Timeline
Customer Service Associate
costco
09.2024 - Current
Administrative Assistant (Intern)
xiaomi operation
09.2023 - 06.2024
Study Program - MBA
New York Institute of Technology
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