Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gracia Kasamba

Calgary,AB

Summary

Driven professional with proven expertise in customer service and problem-solving, honed across roles at McDonald's Restaurant and leading retail outlets. Excelled in teamwork and collaboration, significantly enhancing customer satisfaction and operational efficiency. Skilled in time management, adept at driving sales through strategic engagement and product knowledge.

Overview

9
9
years of professional experience

Work History

Crew Member

McDonald's Restaurant
06.2013 - 12.2015


  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Sales Associate

Marks Wearhouse
08.2016 - 11.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sales Associate

The Source (Bell) Electronics
07.2020 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

PTA - Physiotherapy

Pcdi Ashworth College
Hamilton, ON

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills

Languages

French
Professional Working
English
Full Professional

Timeline

Sales Associate

The Source (Bell) Electronics
07.2020 - 11.2022

Sales Associate

Marks Wearhouse
08.2016 - 11.2018

Crew Member

McDonald's Restaurant
06.2013 - 12.2015

PTA - Physiotherapy

Pcdi Ashworth College

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Gracia Kasamba