Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Languages
Interests
Timeline
Generic

Gracey Subba

Lethbridge,Canada

Summary

Proven record of delivering reliable and compassionate care. Brining valuable experience in client relations and operational support, ensuring smooth and efficient service delivery. Highly focused on fostering team collaboration and achieving consistent results, adaptable to changing needs, and skilled in conflict resolution and time management.

Overview

11
11
years of professional experience

Work History

Disability Support Service Worker-Team Leader

Quest Support Services
08.2015 - Current


  • Proactively identified potential challenges or obstacles before they arose, allowing for swift resolution or prevention of issues.
  • Oversaw 10 other staff in the house I was leading
  • Consistently received five out of five ratings on performance evaluation and commanded by Supervisor for going above and beyond in service to clients
  • Made documentation for monthly summaries where monthly goals were achieved
  • Entrusted with managing client’s finances by assisting with purchases and budgeting to enhance quality of life
  • Took client to doctor’s appointment and daily activities
  • Made plans, charts, goals and completed monthly
  • Re-enforced company’s policy in the house
  • The general overseer of the house and represented house in the office
  • Administering medications to clients
  • Monitoring and tracking changes in client’s health and activities
  • Completing documentations as needed
  • Assisted in the training and development of new support staff, contributing to a stronger team performance.

Food Demonstrator/Cook

Costco
09.2013 - 08.2015
  • Pleasantly engaged all individuals, offered product samples and handed out coupons and food information.
  • Managed time efficiently when setting up/breaking down demonstration stations at various locations within the store.
  • Influenced purchasing decisions by sharing personal recommendations based on product knowledge and taste preferences.
  • Delivered entertaining performances while preparing dishes, resulting in an enjoyable experience for shoppers.
  • Maintained clean, organized and professional work environment.
  • Worked with team to achieve sales goals for products.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Educated customers on product features and answered questions regarding product use.
  • Set up area for product demonstration neatly and made sure all necessary food and informational materials nearby.
  • Increased product sales by creating appealing displays and showcasing benefits of various food items.

Education

First Aid Certification -

St John Ambulance
1254 3 Ave South Lethbridge (AB)
04.2024

Diploma in General Business Management - Business Administration And Management

Lethbridge Polytechnic
3000 College Dr South Lethbridge (AB)
04.2019

Presentation Skills and Public Speaking - Public Speaking

Lethbridge Polytechnic
3000 College Dr South Lethbridge (AB)
04.2019

High School Diploma -

Winston Churchill High School
1605 15 Ave North Lethbridge (AB)
06.2015

Skills

  • Excellent Customer service and problem-solving skills as a result of working both retail industry and disability support service sector
  • Nine years’ experience quickly establishing working relationships and determining needs with wide variety of clients in the disability service sector
  • Demonstrated a flexible, dependable and cooperative disposition by working extra shifts when unforeseeable circumstances arose with co-works and clients
  • Friendly, outgoing team player with success building rapport and collaborative relationships with co-workers and clients
  • Experience calmly dealing with conflicts in an assertive manner by seeking to understand and then working towards win-win solutions within company protocol
  • Flexibility
  • Active Learning
  • Documentation
  • Tactfulness
  • Cross-cultural sensitivity
  • Customer Service
  • Problem-solving skills

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.

Volunteer Experience

Blackfoot Family Lodge, Lethbridge, Lethbridge, AB, Childcare Provider, 01/01/13, 01/31/13, Developed age-appropriate activities and crafts to engage children.

  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Introduced children to educational games and activities to boost learning.
  • Encouraged positive behavior and social interaction among children with reward-based system.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.


References

  • JJ Singh, Supervisor - Quest Support Services, (403) 635-6520
  • Yar Deng, Manager Quest Support Services, (587) 257-4118
  • Rebecca Arok, Previous Team Leader, Quest Support Services (639) 382-4427

Languages

English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Disability Support Service Worker-Team Leader

Quest Support Services
08.2015 - Current

Food Demonstrator/Cook

Costco
09.2013 - 08.2015

First Aid Certification -

St John Ambulance

Diploma in General Business Management - Business Administration And Management

Lethbridge Polytechnic

Presentation Skills and Public Speaking - Public Speaking

Lethbridge Polytechnic

High School Diploma -

Winston Churchill High School

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Gracey Subba