Grace Sally Yamazaki
Costa Mesa,13
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve goals.
Overview
17
17
years of professional experience
Work History
FOH Manager
Din Tai Fung
Costa Mesa
07.2018 - 07.2024
- Ensured compliance with labor management practice laws in CA.
- Maintained and updated employee database system, ensuring precise tracking of personnel information.
- Led the full cycle of recruitment activities, which involved sourcing, screening, interviewing, and selecting candidates.
- Administered necessary disciplinary actions, such as Verbal/Written Warnings and termination, in accordance with CA laws.
- Oversaw workplace quality and consistently met customer expectations by effectively managing restaurant operations.
- Coached and developed team members to support employee growth and development.
Regional Supervisor
House Foods America Corp. - Restaurant Division
Garden Grove
07.2007 - 06.2018
- Educated branch Managers on corporate policies, CA labor laws, and procedure compliance to enhance operational efficiency.
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed special projects to increase revenue and customer numbers while reducing costs and streamlining processes.
- Developed and updated operational policies and procedures.
Education
Biological Sciences
University of California, Irvine
Irvine, CASkills
- Policy Enforcement
- Complaint Handling
- Hiring
- HRIS Employee Management
- Health Code Compliance
- Health and Safety Regulations
- Communication
- Problem resolution
- Training and coaching
- Prioritization
- Sanitation
Languages
English
Native/ Bilingual
Japanese
Native/ Bilingual
Timeline
FOH Manager
Din Tai Fung
07.2018 - 07.2024
Regional Supervisor
House Foods America Corp. - Restaurant Division
07.2007 - 06.2018
Biological Sciences
University of California, Irvine
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