Yi Hsuan Lee (Grace)
Summary
Nearly six years of service delivery experience. Language ability fluent in English and Mandarin and basic Taiwanese. Established administrative abilities and multitasking through meeting company's expectations or beyond. A positive and highly motivated person who is willing to develop a future career in business administrative industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist Administrator (Weekend)
Bisou Hair Salon
01.2019 - Current
- Making appointments and scheduling customers properly
- Answering all incoming calls and taking notes of inquires
- Calculating daily close accurately and keep it in the safe box
- Up-selling new products to walk-in customers
- Overseeing daily salon operations
- Hiring and training receptionists, as needed
- Scheduling employees' shifts based on peak times and seasonality
- Supervising all staff and managing the efficiency of work
- Organizing the products and promoting sales
- Create posters/ads for promotion and event
- Ordering salon supplies and keep public area tidy
- Keeping updated records of expenses and revenues
- Ensure all services meet high-quality standards
- Receive payments from clients and track all transactions
Legal Administrative Assistant
Streamline Notary
04.2023 - 06.2024
- Supported multiple conveyancers simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and conveyancers and the notary by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of statutory declaration, emails, or agreements for legal staff use.
- Scheduled and coordinated meetings between the notary and clients.
- Kept office efficient and organized by managing tasks such as ordering office supplies and couriers.
- Assisted conveyancers in real estate documents preparation and collect client information.
- Reconciled and corrected issues with financial records.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Reconciled general and trust accounts every month and keep record in accounting files.
Guest Service Representative
Indigo Park
11.2022 - 03.2023
- Responds to customer inquiries by email, phone calls, and through our online appeals process
- Sending refund requests to accounting department and follow up with the process for customers
- Reports meter/ app malfunctions to the enforcement service teams
- Reviews the transactions and request refund requests for customers for double paying on the meter
- Responds to emails inquires and assists customers at our parking facilitates
- Issues out receipts to customers as required upon confirming transaction
- Answer general monthly parking emails and provide rates for the inquired lots
- Actively works with guest service supervisor and the team in order to assist customer efficiently
- Sending tow requests to enforcement team members for reserved monthly parkers as required
- Address problems and requests by transmitting information or providing solutions
- Prioritize calls according to urgency and importance
- Enters data in computer system and maintain logs and records of calls, activities and other information
- Close up to 80 emails for notice disputes and general emails inquiries per shift
Receptionist
Cruise Connections Canada
10.2021 - 10.2022
- Creating welcoming environment by greeting guests via phone calls and taking messages for employees
- Managed over 50 calls from customers and cruise companies per day
- Forwarding emails and voicemails to specific department and employees
- Taking notes and listening to client complaints and issues with a proper response
- Passing important information received from clients on to the appropriate parties
- Recognizing prioritized tasks and accomplishing them in a timely manner
- Creating and assigning tasks through company's internal system
- Sending notifications and emails to internal employees with regards to clients' requests
- Making courtesy calls to the clients to confirm their booking detail information
- Building the rapport with clients by listening and solving their concerns
- Be able to use basic computer programs including Microsoft Office
- Administrative skills to help and operate the work process in the office
- Certified as Travel Agent with Celebrity Cruises, Azamara Club Cruises, Silversea, Oceania Cruises and Regent Seven Seas cruise line
- Time manage, organize daily tasks to follow up on with guests, regarding Shore-
Excursions, Flights, Final Payment Date, Health Protocols, etc.
Front Desk Agent
RSL Hotel Taipei Zhonghe
09.2020 - 09.2021
- Making reservations through PMS system for guests
- Booking transfer for guest, such as the departure shuttle or taxi
- Resolving customer complaints or questions
- Answering and relaying phone calls
- Answering phone calls in a polite manner
- Answering inquiries and making notes of guests' requests
- Maintaining the inventory and room assignments
- Assigning rooms with the strategy of revenue management
- Upselling the rooms and services in the hotel
- Handling wake-up calls and the guests' requests
- Managing the conflicts with problem-solving skills
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Guest Service Officer (Intern)
Plaza Premium Lounge
09.2018 - 12.2018
- Check-in passengers with company partnership banks
- Up-selling lounge hours and promoting other services of our lounge
- Able to handle incoming calls from passengers and airlines
- Able to use MS office programs effectively
- Able to use web admission system and Moneris system
- Multi-tasking ability on computer and front desk operations.
- Daily report to management in a proper manner
- Category the latest newspaper and magazine at the lounge
- Knowledge of airline procedures to cooperate with boarding time
- Knowledge of various bank visas and debit use
- Sending an email to the management department to report daily opening
- Sending an email to the duty supervisor to report unusual occurrences
- Prepare daily requisition to lounge assistant crew
- Opening and closing cash float counting to correct the amount
Education
Bachelor of Arts - Business Administration
City University of Seattle in Canada
Vancouver03.2022
Associate of Arts - Tourism Management
Capilano University
North Vancouver06.2020
Skills
- Legal Document Preparation
- Scheduling/Planning
- Microsoft Office
- Administrative Support
- Task Prioritization
- Calendar Management
- Bank Statement Reconciliation
- Trust Account Reconciliation
Certification
- Hospitality Human Resource Management Certificate - American Hotel & Lodging Educational Institute, Vancouver BC
- Hospitality Sales and Marketing Certificate - American Hotel & Lodging Educational Institute, Vancouver BC
Timeline
Legal Administrative Assistant
Streamline Notary
04.2023 - 06.2024
Guest Service Representative
Indigo Park
11.2022 - 03.2023
Receptionist
Cruise Connections Canada
10.2021 - 10.2022
Front Desk Agent
RSL Hotel Taipei Zhonghe
09.2020 - 09.2021
Receptionist Administrator (Weekend)
Bisou Hair Salon
01.2019 - Current
Guest Service Officer (Intern)
Plaza Premium Lounge
09.2018 - 12.2018
Bachelor of Arts - Business Administration
City University of Seattle in Canada
Associate of Arts - Tourism Management
Capilano University
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