Grace Aghedo
Toronto,ON
Summary
I am a seasoned professional with extensive experience in assessment, management, and facilitation. My expertise lies in conducting needs assessments and program evaluations to develop effective plans, set Strategic goals, and enhance both individual quality of life and organizational operations. I have a robust background in managing large, diverse teams and I excel at optimizing resource allocation and relocation strategies through data analysis. Also, I have substantial experience working with clients in mental health care and with children and youth
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Sales Representative
NTT BPO
04.2023 - 07.2024
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
Out Reach Peer Worker
Woman and Children Precious Shelter
01.2023 - 03.2024
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Management Trainee
UIC Marketing
01.2022 - 06.2023
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
Customer Service Representative
Telus Mobility
08.2020 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Relief Support
Karis Fka Christian Horizon
06.2020 - 06.2022
- Maintained a well-organized inventory system, enabling efficient retrieval of medications as needed.
- Enhanced pharmacy efficiency by coordinating with pharmacists to prioritize medication orders, ensuring timely delivery to patients.
- Reduced wait times for patients by efficiently processing insurance claims and obtaining prior authorizations as needed.
- Ensured patient safety by reviewing prescriptions for accuracy and potential drug interactions.
- Assisted in the training of new technicians, sharing best practices and procedural knowledge for improved team performance.
Administrative Assistant
Hays
10.2018 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor Of Forensic Science - Science
University of Ottawa
Ottawa, ON2024
Highschool Diploma -
Monsignor Percy Johnson Catholic High School
Toronto, ON2020
Skills
- Telephone communication
- Remote sales
- Cold-calling
- Email Communication
- Verbal and written communications
- Critical thinking and problem solving
- Microsoft office, word, outlook, excel, PowerPoint
- Training and team building
- Time management
- Community engagement
Certification
- First aid/CPR
- Suicide prevention CPI
- Ontario health and safety Mindsight mental health awareness
- Crisis prevention intervention
- Toronto shelter standards
- Substance overdose prevention and naloxone training
- Harm reduction for homeless sector
Timeline
Technical Sales Representative
NTT BPO
04.2023 - 07.2024
Out Reach Peer Worker
Woman and Children Precious Shelter
01.2023 - 03.2024
Management Trainee
UIC Marketing
01.2022 - 06.2023
Customer Service Representative
Telus Mobility
08.2020 - 06.2023
Relief Support
Karis Fka Christian Horizon
06.2020 - 06.2022
Administrative Assistant
Hays
10.2018 - 03.2020
- First aid/CPR
- Suicide prevention CPI
- Ontario health and safety Mindsight mental health awareness
- Crisis prevention intervention
- Toronto shelter standards
- Substance overdose prevention and naloxone training
- Harm reduction for homeless sector
Bachelor Of Forensic Science - Science
University of Ottawa
Highschool Diploma -
Monsignor Percy Johnson Catholic High School
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