Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Grace Yu

Mississauga,Canada

Summary

Recent Laurier University graduate with a Bachelor of Arts in Criminology, bringing a strong background in problem-solving and exceptional service skills developed through diverse roles in the hospitality industry. Currently a restaurant supervisor; known for fast learning, exemplary performance and reliability, I am eager to leverage my academic knowledge and hands-on experience in a professional environment. My goal is to apply my experience and knowledge in a career of Communications and Switchboard Operating with the Credit Valley Hospital.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Supervisor

Joy Sushi Bar
Brantford, Canada
02.2018 - Current
  • All Rounded in Restaurant
  • Managerial Experience
  • Answering patrons' concerns and ensure their satisfaction
  • Able to problem solve under stress and fast paced environments
  • Trained new employees on company policies and procedures.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Invigorated items on the menu, and sell new items to patrons
  • Able to adapt to changes and learn quickly

Telecommunication/Sales

Heart and Stroke Foundation
Brantford, Canada
10.2017 - 02.2018
  • Canvas Calling
  • Communicating via telephone in an attempt to recruit volunteers.
  • Followed up on sales leads through outbound calling.
  • Able to deal with aggressive potential volunteers via cold calling.
  • Provided product and service information to customers.

Education

Highschool Diploma -

St. Aloysius Gonzaga
Mississauga, ON

Bachelor of Arts - Criminology

Wilfrid Laurier University
Brantford, ON

Skills

  • Excelling in extremely fast-paced and stressful environments
  • Very fast learner
  • Efficient
  • Successful and experienced problem solver
  • Works well with a team
  • Able to effectively communicate with customers, colleagues, and management

Certification

  • Smart Serve
  • Food Handling and Safety

References

References available upon request.

Timeline

Supervisor

Joy Sushi Bar
02.2018 - Current

Telecommunication/Sales

Heart and Stroke Foundation
10.2017 - 02.2018

Highschool Diploma -

St. Aloysius Gonzaga

Bachelor of Arts - Criminology

Wilfrid Laurier University

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