Summary
Overview
Work History
Education
Skills
Dental Shadowing
Timeline
Generic

Grace Wolfs

Southwold,ON

Summary

Motivated biology graduate from the University of Western Ontario, with a passion for dentistry and hands-on experience gained through shadowing dentists in clinical settings. Skilled in communication, patient interaction, and adapting to fast-paced healthcare environments. Strong academic background in sciences, complemented by a personal understanding of the impact of dental care. Eager to contribute to a dental team while continuing to grow professionally in the field of dentistry."

Overview

2
2
years of professional experience

Work History

Patient Care Coordinator

Interface
05.2023 - Current
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.

Dental Observer

Sunningdale dental
07.2022 - Current
  • As a dental observer at Sunningdale dental, I watched various dental procedures including restorations, extractions, implants, and crowns
  • Gained insight into clinical techniques such as proper patient care, sterilization processes and the use of different dental instruments
  • Observed how dentists maintain professional ethics, while emphasizing the importance of building relationships with their patients

Dental Receptionist

Dr. Vo Family Dentistry
04.2024 - 08.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.

Hockey Trainer

St. Thomas Girls Hockey Association
09.2023 - 03.2024
  • Provided comprehensive injury prevention education, resulting in reduced injuries among players.
  • Fostered strong communication skills within the team by emphasizing the importance of active listening and clear expression of ideas.
  • Upheld high standards of conduct by enforcing team rules and promoting a culture of respect, discipline, and sportsmanship both on and off the ice.
  • Enhanced player performance by developing individualized training programs tailored to their specific needs.
  • Optimized player nutrition with individually tailored meal plans designed to support peak athletic performance.

Gymnastics Assistant

London Gymnastics Academy
07.2023 - 08.2023
  • As a gymnastics assistant, I specifically worked closely with children with special needs during summer camp
  • I provided hands-on support during their gymnastics activities, helping them safely navigate equipment, offering encouragement and adapting certain activities to fit their abilities
  • My role also reinforced the importance of creating an inclusive atmosphere where everyone feels valued to participate

Education

Bachelor’s degree -

University of Western Ontario
09.2020

Skills

  • Critical Thinking Skills
  • HIPAA Compliance
  • Appointment Scheduling
  • Organizational Skills
  • Multitasking ability
  • Customer Service

Dental Shadowing

Sunningdale Dental Centre: July 2022 - Current 

  • As a dental observer at Sunningdale dental, I watched various dental procedures including restorations, extractions, implants, and crowns
  • Gained insight into clinical techniques such as proper patient care, sterilization processes and the use of different dental instruments
  • Observed how dentists maintain professional ethics, while emphasizing the importance of building relationships with their patients

Timeline

Dental Receptionist

Dr. Vo Family Dentistry
04.2024 - 08.2024

Hockey Trainer

St. Thomas Girls Hockey Association
09.2023 - 03.2024

Gymnastics Assistant

London Gymnastics Academy
07.2023 - 08.2023

Patient Care Coordinator

Interface
05.2023 - Current

Dental Observer

Sunningdale dental
07.2022 - Current

Bachelor’s degree -

University of Western Ontario

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Grace Wolfs