Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Grace Williams

Fort McMurray,AB

Summary

Personally, I have a solid background in customer engagement and problem-solving, developed through diverse roles in service and animal care. Excels in high-pressure environments, demonstrating reliability and a positive attitude while effectively managing tasks and fostering teamwork. Passionate about leveraging leadership and communication skills to drive client satisfaction and contribute to team success.

Overview

4
4
years of professional experience

Work History

Dog Handler/Manager

Wiggles and Wags
03.2024 - 03.2025
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Provided a safe environment for dogs by conducting thorough evaluations of each animal’s temperament and behavior before handling them.
  • Managed administrative tasks such as scheduling appointments, updating client records, and processing payments efficiently while maintaining a professional demeanor.
  • Handled the admin/manager side of the business, such as, booking appointments, doing up invoices, scheduling meetings when needed, and aiding clients with any issues or concerns.

Server

Travois Ale Works
07.2023 - 01.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Piercing Apprentice

Black Diamond Tattoo Club
09.2022 - 01.2023
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.

Parts/Sales

Bumper to Bumper
09.2021 - 04.2022
  • Managed automotive parts inventory and drove sales through expert product knowledge, delivering tailored solutions to meet diverse customer needs.
  • Analyzed market trends to optimize parts stock levels while maintaining strong supplier relationships and ensuring timely order fulfillment.
  • Maintained precise inventory records and processing documentation while ensuring compliance with company policies and industry standards.

Education

Bachelor's Degree - Management

Athabasca University
Athabasca
12.2027

High School Diploma - undefined

Immaculate Heart of Mary
Fort McMurray
06.2023

Skills

  • Reliability, Positive attitude, Leadership and management, Listening skills, Can handle cash, prepare bills and make payments
  • Works very well with others and listens to constructive criticism and feedback Cares about customers and their needs and concerns
  • Complex Problem-Solving Able to work well in fast-paced environments Able to work well under pressure and in stressful situations

Languages

English
Native or Bilingual

Timeline

Dog Handler/Manager

Wiggles and Wags
03.2024 - 03.2025

Server

Travois Ale Works
07.2023 - 01.2024

Piercing Apprentice

Black Diamond Tattoo Club
09.2022 - 01.2023

Parts/Sales

Bumper to Bumper
09.2021 - 04.2022

Bachelor's Degree - Management

Athabasca University

High School Diploma - undefined

Immaculate Heart of Mary

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Grace Williams