Grace Williams
Fort McMurray,AB
Summary
Personally, I have a solid background in customer engagement and problem-solving, developed through diverse roles in service and animal care. Excels in high-pressure environments, demonstrating reliability and a positive attitude while effectively managing tasks and fostering teamwork. Passionate about leveraging leadership and communication skills to drive client satisfaction and contribute to team success.
Overview
4
4
years of professional experience
Work History
Dog Handler/Manager
Wiggles and Wags
Fort McMurray
03.2024 - 03.2025
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal’s temperament and behavior before handling them.
- Managed administrative tasks such as scheduling appointments, updating client records, and processing payments efficiently while maintaining a professional demeanor.
- Handled the admin/manager side of the business, such as, booking appointments, doing up invoices, scheduling meetings when needed, and aiding clients with any issues or concerns.
Server
Travois Ale Works
Medicine Hat
07.2023 - 01.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Piercing Apprentice
Black Diamond Tattoo Club
Fort McMurray
09.2022 - 01.2023
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
Parts/Sales
Bumper to Bumper
Fort McMurray
09.2021 - 04.2022
- Managed automotive parts inventory and drove sales through expert product knowledge, delivering tailored solutions to meet diverse customer needs.
- Analyzed market trends to optimize parts stock levels while maintaining strong supplier relationships and ensuring timely order fulfillment.
- Maintained precise inventory records and processing documentation while ensuring compliance with company policies and industry standards.
Education
Bachelor's Degree - Management
Athabasca University
Athabasca12.2027
High School Diploma - undefined
Immaculate Heart of Mary
Fort McMurray06.2023
Skills
- Reliability, Positive attitude, Leadership and management, Listening skills, Can handle cash, prepare bills and make payments
- Works very well with others and listens to constructive criticism and feedback Cares about customers and their needs and concerns
- Complex Problem-Solving Able to work well in fast-paced environments Able to work well under pressure and in stressful situations
Languages
English
Native or Bilingual
Timeline
Dog Handler/Manager
Wiggles and Wags
03.2024 - 03.2025
Server
Travois Ale Works
07.2023 - 01.2024
Piercing Apprentice
Black Diamond Tattoo Club
09.2022 - 01.2023
Parts/Sales
Bumper to Bumper
09.2021 - 04.2022
Bachelor's Degree - Management
Athabasca University
High School Diploma - undefined
Immaculate Heart of Mary