Grace Warner
Whitby,ON
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
6
6
years of professional experience
Work History
Head Hostess
East Side Mario's Restaurant
06.2021 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Takeout
East Side Mario's Restaurant
06.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Girls Ball Hockey Girls Coach
Whitby Fire
03.2022 - 05.2022
- Collaborated with other coaches to create and execute game plans.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Utilized positive communication to encourage team and promote integrity and respect.
- Boosted player confidence through personalized training sessions and continuous feedback.
Education
High School Diploma -
Brooklin High School
Whitby, ON06.2024
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Table Bussing
- Dining room management
I played for whitby girls hockey for 12 years and have been a mentor for many younger girls teams
Experienced hockey player with lifelong commitment to the sport and extensive team involvement. Actively mentor younger female athletes, serving as a role model. Also played lacrosse for two years and currently in second year of school hockey.
Timeline
Girls Ball Hockey Girls Coach
Whitby Fire
03.2022 - 05.2022
Head Hostess
East Side Mario's Restaurant
06.2021 - Current
Takeout
East Side Mario's Restaurant
06.2020 - Current
High School Diploma -
Brooklin High School