Grace Wambayi
Ajax
Summary
Accomplished Real Estate Agent skilled at evaluating and marketing investment properties to a number of investors through networking and lead sourcing strategies. Expertly analyzes comparable pre-construction projects, via statistics to realize clients' best possible financial return. Well-developed network of real estate professionals and developer partnerships.
Overview
19
19
years of professional experience
Work History
Real Estate Sales Representative
Hunterra Real Estate Brokerage Inc.
07.2023 - Current
- Communicate with clients to understand property needs and preferences.
- Write listings detailing and professionally highlighting property features to increase sales chances.
- Liaison between buyers and sellers to provide positive experiences for both parties.
- Coordinate appointments to show marketed properties.
- Generate leads for sales and rental properties through cold calls and referrals.
- Conduct comprehensive market analyses to identify trends, opportunities, and areas for growth in the local real estate landscape.
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advise clients on market conditions and property value for informed decision-making.
- Conduct comprehensive market analysis to identify opportunities for investors.
- Develop new business and managed new and existing clients.
Realtor & Senior Portfolio Manager
Square Yards Real Estate
03.2021 - 06.2023
- Market Analysis: Collaborated with prominent developers across the GTA to conduct market research analysis. This involved studying local property trends, assessing demands for specific types of developments, identifying target demographics for new projects for clients, partnered with third party lenders and real estate agents to manage ongoing focus projects.
- Site Selection: Identified target and suitable locations for new projects; with a main focus in highlighting factors such as accessibility, infrastructure, zoning regulations, and potential future growth to help clients make an informed decision on pitched projects.
- Selling new developments: Played a crucial role in listing presentations, used various marketing strategies to attract potential buyers by pitching detailed return on investments based on proven statistics.
- Negotiation: Negotiated terms and conditions on behalf of prominent developers. this included securing favorable deals with buyers, co-ordination with other real estate professionals, and navigating complex contracts to ensure successful transactions.
- Networking: Constantly established and maintained strong relationships with developer partners by staying informed about upcoming projects, market trends, new regulations and potential business opportunities. Clients were also notified on the progress of ongoing projects they invested in.
- Legal and regulatory compliance: Worked developers closely to ensure that all legal and regulatory requirements are met. This includes understanding zoning by laws, following p to make sure the developer partners are obtaining necessary permits; this accompanied with navigating any legal complexities associated with the development.
Real Estate Sales Representative
Remax West Realty Inc.
11.2019 - 03.2021
- Communicated with clients to understand property needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Collaborated with mortgage lenders, inspectors, and attorneys to facilitate a seamless home buying experience for clients.
Operations Supervisor/Waitress Trainer
Reds Wine Tavern - Adelaide St. W.
11.2012 - 03.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Coordinated and helped in the opening on over 3 restaurants within Canada.
- Networked with high net worth clients and wine brokers to provide an upscale guest experience.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Customer Service Representative
Scotiabank & PC Financial( Optima Communications)
06.2005 - 05.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Manager/Coordinator
Real Estate Centre- Simeon Papaillias
06.2013 - 08.2014
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Assisted in advising clients in the development and execution of their individualized real estate investment strategies.
- Visited potential developments sites with clients while educating them on investment opportunities.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Representative
Toronto Hydro
06.2005 - 05.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Real Estate
Ontario Real Estate Association
03.2020
Associate of Science - Health Information Management
George Brown College
Toronto, ON09.2006
High School Diploma -
Eastern Highschool Commerce
06.2003
Skills
- Communication
- Property valuation
- Strong organizational skills
- Compliance
- Data Analysis
- Investment strategies
- Risk management
- Financial analysis
Languages
English
Full Professional
Timeline
Real Estate Sales Representative
Hunterra Real Estate Brokerage Inc.
07.2023 - Current
Realtor & Senior Portfolio Manager
Square Yards Real Estate
03.2021 - 06.2023
Real Estate Sales Representative
Remax West Realty Inc.
11.2019 - 03.2021
Customer Service Manager/Coordinator
Real Estate Centre- Simeon Papaillias
06.2013 - 08.2014
Operations Supervisor/Waitress Trainer
Reds Wine Tavern - Adelaide St. W.
11.2012 - 03.2020
Customer Service Representative
Scotiabank & PC Financial( Optima Communications)
06.2005 - 05.2015
Customer Service Representative
Toronto Hydro
06.2005 - 05.2007
Real Estate
Ontario Real Estate Association
Associate of Science - Health Information Management
George Brown College
High School Diploma -
Eastern Highschool Commerce
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