Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Grace Umwali

Nepean,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fast Food Worker

Wendy’s
Ottawa, ON
12.2022 - 12.2023
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained safe food handling practices to prevent germ spread.
  • Greeted customers to take food orders and provide information about menus.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.

Assistant to Activity Director

RETIREMENT COMMUNITY
Ottawa, Ontario
06.2022 - 10.2023
  • Interacted with senior residents.
  • Took them out for afternoon walks.
  • Playing games with them to keep them active.
  • Organizing parties for their birthdays and holidays
  • Spending quality time with them, visiting them individually.

Supervisor

Home Depot
Ottawa, ON
04.2021 - 11.2022
  • Maintained positive working relationship with fellow staff and management.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Assessed company operations for compliance with safety standards.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Tracked progress on projects and provided timely feedback to staff members.

Manager

McDonald’s
Ottawa, ON
07.2019 - 03.2021
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Acted on training and mentoring opportunities to set team members up for success.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Head Cashier Supervisor

Food Basics
Ottawa, ON
01.2017 - 09.2018
  • Delegated work to staff, setting priorities and goals.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Trained, managed and motivated employees to promote professional skill development.
  • Managed daily paperwork related to cash register operations including bank deposits.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Evaluated store performance and incorporated feedback to implement improvement plans.

Education

Diploma - Law Clerk

Algonquin College
Ottawa, ON
04-2024

High School Diploma -

St Patricks High School
Ottawa, ON
06-2018

Skills

  • Order Management
  • Food Presentation
  • POS Operation
  • Customer Service
  • Restaurant Operations
  • Reliable and Punctual
  • Data Entry
  • Call Management
  • Dispute Resolution
  • Problem-Solving Abilities
  • Cash Handling
  • Guest Services
  • Payment Collection
  • Worker Training
  • Workplace Safety

Certification

  • CPR certified
  • First-Aid Certified

Languages

English
Native/ Bilingual
kinyarwanda
Native/ Bilingual

References

References available upon request.

Timeline

Fast Food Worker

Wendy’s
12.2022 - 12.2023

Assistant to Activity Director

RETIREMENT COMMUNITY
06.2022 - 10.2023

Supervisor

Home Depot
04.2021 - 11.2022

Manager

McDonald’s
07.2019 - 03.2021

Head Cashier Supervisor

Food Basics
01.2017 - 09.2018

Diploma - Law Clerk

Algonquin College

High School Diploma -

St Patricks High School

Similar Profiles

CREATE PROFILE
Grace Umwali