GRACE STANG

• Consulted with clients to assess skin conditions and recommend treatments.
• Performed aesthetic services including, laser hair removal, IPL, microneedling and facial treatments.
• Educated clients on skincare products and post-treatment care protocols.
• Maintained a clean and organized treatment area, adhering to safety standards.
• Ensured that work areas were properly sanitized before and after each treatment session.
• Used advanced equipment to perform aesthetic treatments.
• Set up rooms, equipment and stations for clients and restocked areas between appointments.

Served as front desk reception for a medical spa clinic, providing quality customer service, greeting clients, and maintaining a welcoming front-desk environment.

Managed client scheduling and appointments using the Vagaro booking system.

Handled in coming calls, addressing client questions, and directing inquiries appropriately.

• Handled inventory management and restocking of merchandise on the sales floor.
• Collaborated with team members to ensure seamless store operations.
• Collaborated with team members to streamline receiving and shipping processes.
• Performed physical inventory counts to ensure accuracy of inventory records.
• Supported other departments by providing requested information about products or services.
• Assisted with special projects such as cycle counting, reorganizing inventory storage areas.
• Identified needs of customers promptly and efficiently.
• Worked effectively in team environments to make the workplace more productive.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

• Guides floor operations by assigning roles and responsibilities to team members based on daily workflow needs while overseeing task delegation, order processing and inventory placement, and ensuring accuracy in cash handling procedures to maintain operational efficiency.
• Workforce Coordination: Responds to sick calls by initiating coverage outreach and adjusting schedules when necessary to maintain adequate staffing levels. Guarantees continuity of operations by reallocating team members and modifying shift assignments as needed.
• Customer Service: Delivers consistent customer service by building meaningful relationships, especially with returning clients, to foster trust and loyalty. Promotes a team-wide culture of connection while ensuring all customers receive accurate and helpful product information.
• Customer Issue Resolution: Addresses customer concerns by actively listening, understanding their perspective, and identifying appropriate solutions to resolve the issue. Handles product errors or refunds carefully to make sure customers leave satisfied and supported.
• Team Development: Monitors team performance to ensure adherence to company standards, providing real-time coaching or private feedback when needed. Reinforces expectations through corrective guidance and escalates repeated issues to management to support accountability and consistency.
• Team Collaboration: Maintains open, continuous communication to assess team needs, reassign roles when necessary, and provide timely support. Fosters a collaborative, inclusive environment while ensuring all delegated responsibilities are completed effectively.
• Inventory Management: Conducts routine inventory counts and compares current stock to monthly par levels to determine accurate order quantities. Prepares and places orders up to three times weekly, then organizes and stores incoming inventory to maintain alignment and readiness.
• Sanitation Compliance: Follows scheduled sanitation procedures utilizing timed checklists to guarantee that all areas, including café stations and customer spaces, meet cleanliness standards. Conducts hourly walkthroughs and completes designated tasks to uphold health and safety compliance in preparation for audits.

• Provided structured training for one to four team members at a time, using role-specific plans to guide development across bar, customer support, and front-of-house duties. Trained on drink preparation, POS operation, order processing, and floor support for comprehensive onboarding.
• Staff Onboarding & Training: Completed one-week training per partner, starting with tills, then progressing to customer support and drink preparation. Demonstrated standard recipes, provided hands-on practice, and offered extra support when needed to build confidence and accuracy.
• Training Coordination & Progress Monitoring: Collaborated closely with leadership to schedule training sessions and tailored support based on individual progress while providing regular updates to the manager on each team member’s performance, identifying areas needing improvement or confirming readiness post-training.

• Learned drink preparation, mastered POS operations, and supported all roles on the floor as part of the customer support function while maintaining organizational standards by ensuring accuracy in orders and consistency in product quality.
• Product Knowledge: Upheld up-to-date product knowledge to address customer questions and explain new offerings. Moreover, developed simple scripts to communicate product details, helping customers make informed and satisfying choices.