Grace Spooner

• Coordinated logistics operations to streamline supply chain processes and enhance service delivery.
• Managed project timelines, ensuring on-time completion of initiatives aligned with organizational goals.
• Analyzed logistical data to identify trends, enhancing decision-making for resource allocation.
• Developed and implemented training programs to improve team efficiency and operational knowledge.

• Increased qualified sales leads by improving CRM management, customer outreach initiatives, and follow-up processes.

• Analyze market conditions and customer opportunities to assist leadership with business planning and commercial decision-making.

• Increased qualified sales leads through enhanced CRM management, targeted customer outreach initiatives, and streamlined follow-up processes.

• Monitored fertilizer raw material markets, industry trends, and commodity pricing to inform purchasing strategies and mitigate market volatility.

• Coordinate customer orders, pricing, contracts, inventory reporting, and logistics activities across Canadian and U.S. markets.

• Prepare technical marketing materials, presentations, and customer communications translating complex fertilizer technologies into clear business value.

• Support government funding applications by preparing market research, business cases, project descriptions, and supporting documentation.

• Collaborated with executive leadership on manufacturing expansion project, increasing annual production capacity from 50,000 MT to 150,000 MT.

• Developed a comprehensive year-over-year tonnage analysis that improved visibility into sales trends, customer purchasing patterns, and overall business performance.

• Developed and implemented training programs for new servers, enhancing service quality and consistency.
• Streamlined onboarding processes, resulting in improved training efficiency and reduced ramp-up time for new hires.
• Mentored junior staff in menu knowledge and customer service techniques, fostering a collaborative team environment.
• Conducted regular performance evaluations, providing constructive feedback to enhance server skills and guest satisfaction.

• Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
• Managed multiple tables efficiently, ensuring consistent attention to guest needs.
• Collaborated with kitchen staff to ensure timely and accurate order delivery.
• Trained new servers on menu knowledge and service protocols, promoting team performance.

Focused studies in international business, global marketing, and strategic management.