Grace Shokry
West Covina
Summary
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
2
2
years of professional experience
Work History
Store Manager
JNJ Play Centers
06.2023 - Current
- Assisted in daily store operations, ensuring smooth customer service and efficient workflow.
- Learned inventory management systems to maintain optimal stock levels and product displays.
- Supported staff training initiatives to enhance team performance and service quality.
- Collaborated with team members to create engaging promotional displays that attract customers.
- Contributed to maintaining a clean and organized store environment for enhanced shopping experience.
- Engaged with customers to address inquiries and resolve issues in a timely manner.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Education
Bachelor's - Early Childhood Studies
California State Polytechnic University, Pomona
Pomona, CA05-2027
High School Diploma -
Edgewood High School
West, CA06-2023
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Store opening and closing
- Friendly and positive
Languages
English
Native or Bilingual
Arabic
Professional Working
Timeline
Store Manager
JNJ Play Centers
06.2023 - Current
Bachelor's - Early Childhood Studies
California State Polytechnic University, Pomona
High School Diploma -
Edgewood High School