Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Sheena

San Diego

Summary

Detail-oriented and patient-focused candidate with strong communication skills, a solid foundation in medical terminology and electronic health records, and readiness to quickly acquire additional knowledge. Able to support patient interactions and administrative workflows in fast-paced clinical settings. Eager to learn and develop in medical environment. Actively preparing for CCMA certification exam (scheduled for April).

Overview

2
2
years of professional experience

Work History

Personal Relations Associate

Soapy Joe's Car Wash
San Diego, CA
05.2025 - 08.2025
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Supported team members in daily operations to foster a collaborative work environment.
  • Assisted in onboarding processes for new hires, ensuring smooth integration into company culture.
  • Coordinated employee training sessions, enhancing team skills and knowledge retention.

Customer Service Manager

Anesi Uniforms
San Diego, CA
06.2023 - 09.2023
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques, while prioritizing customer satisfaction.
  • Trained new staff on customer service protocols and company policies to enhance elevated team performance.
  • Assisted in maintaining accurate records of customer interactions using CRM software for tracking purposes.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork, collaboration, and the recognition of individual contributions.
  • Coordinated with sales team to align customer support strategies with business objectives.

Education

Bachelor of Science - Health Sciences

Point Loma Nazarene University
San Diego, CA
06-2028

High School Diploma -

Academy of Our Lady of Peace
San Diego, CA
05-2024

Skills

  • Customer service
  • Problem-solving
  • Training and mentoring
  • Complaint resolution
  • Excellent time management skills
  • Patient scheduling
  • Medical terminology knowledge
  • Vital signs monitoring
  • Attention to detail

Timeline

Personal Relations Associate

Soapy Joe's Car Wash
05.2025 - 08.2025

Customer Service Manager

Anesi Uniforms
06.2023 - 09.2023

Bachelor of Science - Health Sciences

Point Loma Nazarene University

High School Diploma -

Academy of Our Lady of Peace
Grace Sheena