Grace Sham Lee
New Westminster,BC
Summary
Accomplished Operations Manager successful in spearheading initiatives in change management, company restructuring and organizational improvement. Self motivated team player adept at cultivating partnership and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Platinum Pro Claim Restoration
Richmond
2022.01 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Contents Restoration Manager
Platinum Pro Claim Restoration
Richmond
2020.01 - 2022.01
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
Counter Manager
Chanel
Vancouver
2015.11 - 2018.03
- Assisted with store operations, including inventory management and stock replenishment.
- Developed sales plans to increase product visibility and customer awareness.
- Maintained accurate records of daily, weekly and monthly sales figures.
- Trained new employees on store policies, procedures and customer service standards.
Education
Some College (No Degree) - Change Management
UBC Saunder School of Business
Vancouver, BCSome College (No Degree) - Hospitality And Tourism Operations Management
Vancouver Community College
Vancouver, BCSkills
- Organizational Management
- Change Management
- Team Leadership and team building
- Planning Budgeting and Forecasting
- Employee Retention
- Customer Relationship Management
- Time Management
- Communication
Certification
- IICRC Water Restoration Technician certificate
- IICRC Fire and Smoke Restoration certificate
- IICRC Contents Restoration certificate
- Global Makeup Artistry certificate
- Nail Technician certificate
Timeline
Operations Manager
Platinum Pro Claim Restoration
2022.01 - Current
Contents Restoration Manager
Platinum Pro Claim Restoration
2020.01 - 2022.01
Counter Manager
Chanel
2015.11 - 2018.03
Some College (No Degree) - Change Management
UBC Saunder School of Business
Some College (No Degree) - Hospitality And Tourism Operations Management
Vancouver Community College
- IICRC Water Restoration Technician certificate
- IICRC Fire and Smoke Restoration certificate
- IICRC Contents Restoration certificate
- Global Makeup Artistry certificate
- Nail Technician certificate
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