Grace Sayo
Guelph,ON
Summary
Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances client experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Client Success Representative
Corus Entertainment
11.2014 - Current
- Responsibilities include developing, booking & maintaining on-air media campaigns
- Main point of contact for all day to day business involving agency buying community; develop relationships with clients; identify opportunities to upsell
- Collaborate with Traffic, Project Managers, Account Managers, Accounting (essential inter-departmental communication)
- Maintain up-to-date knowledge of available assets to best serve clients and maximize sales potential
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions
- Responded proactively and positively to rapid change
Traffic Coordinator
Corus Entertainment
08.2005 - 11.2014
- Log group - responsibilities included processing formats/program schedules, timing/de-conflicting logs, placement of BB's, PSA's; log imports from Wide Orbit into IBMS Pilat for OAP & Programming, re-imports for last minute additions/revisions; network quality control
- Orders/Inventory group - responsibilities included resource and support for coordinators; managing inventory; data entry of commercial airtime contracts, billing forms for Sales, Marketing and Finance
- Team Lead - accomplished tasks like created structure for vacation & sick coverage, also conducted performance review interviews
- Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients
- Communicated deadlines and established benchmarks for incremental departmental success
- Coordinated with sales and production teams to ensure timely delivery of products, enhancing customer satisfaction
Broadcast Investments
ZenithOptimedia
11.2003 - 04.2005
- Negotiate and buy TV airtime
- Coordinated planned goals
- Maintained discrepancies, reviewed/filed blocking charts and contracts
- Built great rapport with sales partners
Database Coordinator
Panasonic Canada Inc
06.2003 - 10.2003
- Responsibilities included maintenance of sales leads database, data entry, development of spreadsheets, and subscription of magazines
- Also organized clients' records, researched on broadcast & security companies
- Performed daily administrative duties
Media Associate
Bates Advertising Canada
12.2000 - 08.2002
- Negotiated television and radio commercials for Wendy's Restaurants
- Interrelation with broadcast sales representatives
- Management of invoice discrepancies and contracts, and coordination of traffic
Education
Behavioral Sciences
George Brown College of Applied Arts & Technology - St James Campus
Toronto, ON04.2003
3-yr Creative Advertising Diploma -
Centennial College - Bell Centre For Communication Arts
Toronto, ON04.2001
Skills
- Customer Service & Relationship Building
- Sales proficiency
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Calm and Professional Under Pressure
- Excellent Communication
- Adaptability and Flexibility
- Product Knowledge
- Proficient in MS Office, S4M, Salesforce, AdStore
Timeline
Client Success Representative
Corus Entertainment
11.2014 - Current
Traffic Coordinator
Corus Entertainment
08.2005 - 11.2014
Broadcast Investments
ZenithOptimedia
11.2003 - 04.2005
Database Coordinator
Panasonic Canada Inc
06.2003 - 10.2003
Media Associate
Bates Advertising Canada
12.2000 - 08.2002
Behavioral Sciences
George Brown College of Applied Arts & Technology - St James Campus
3-yr Creative Advertising Diploma -
Centennial College - Bell Centre For Communication Arts
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