Summary
Overview
Work History
Education
Skills
Timeline
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Grace Relph

Lake Forest

Summary

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

5
5
years of professional experience

Work History

Host, Server & Social Media Assistant

RC’s Watering Hole
04.2025 - Current
  • I assist with creating social media posts and managing the social media
  • I take reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answer customer questions about hours, seating, and menu information.
  • Enhance customer satisfaction by promptly greeting and seating guests upon arrival.

Junior Varsity Softball Coach & Social Media Manager

El Toro High School
08.2024 - Current
  • Coach and mentor student-athletes, developing training programs and game strategies.
  • Foster a positive team culture, emphasizing teamwork, sportsmanship, and personal growth.
  • Manage the JV softball team’s social media presence, creating engaging content to highlight game updates, player spotlights, and team achievements.
  • Increase community engagement by posting photos, videos, and promotional content across various platforms.
  • Communicate with parents, faculty, and staff to ensure a well-rounded experience for athletes.

Guest Experience Specialist

The Escape Game
09.2021 - 04.2025
  • Serve as the first point of contact, greeting and assisting guests upon arrival.
  • Manage check-ins, payments, and guest communication to ensure a smooth experience.

RA Host

Remote Adventure Host & Game Show Host
12.2020 - 04.2025
  • Host interactive virtual experiences for teams across various platforms.
  • Engage and entertain remote players, ensuring an exciting and dynamic experience.

Game Guide

The Escape Game
09.2020 - 04.2025
  • Facilitate immersive escape room experiences by guiding guests through their adventures.
  • Provide strategic hints and assistance while maintaining an engaging atmosphere.

Team Leader

The Escape Game
08.2024 - 04.2025
  • Lead and support a team to ensure seamless guest experiences.
  • Empower staff to deliver exceptional service and maintain high operational standards.

Trainer

The Escape Game
12.2023 - 04.2025
  • Mentor and train new hires, ensuring their confidence and success in their roles.
  • Provide ongoing support, feedback, and coaching to enhance team performance.

Education

Bachelor of Arts - Cinema and Television Arts

California State University, Fullerton
Fullerton, CA
05-2026

Bachelor of Arts - Literature and Writing, Film Studies

California State University, San Marcos
San Marcos, CA
01-2024

High School Diploma -

El Toro High School
Lake Forest, CA
06.2022

Skills

  • Leadership
  • Social Media Management & Content Creation
  • Communication
  • Customer Service
  • Time Management & Multitasking
  • Conflict Resolution & Problem-Solving
  • Youth Mentorship & Coaching
  • Adaptability & Quick Thinking
  • Proficient in Google Suite and Microsoft Suite
  • Team collaboration

Timeline

Host, Server & Social Media Assistant

RC’s Watering Hole
04.2025 - Current

Junior Varsity Softball Coach & Social Media Manager

El Toro High School
08.2024 - Current

Team Leader

The Escape Game
08.2024 - 04.2025

Trainer

The Escape Game
12.2023 - 04.2025

Guest Experience Specialist

The Escape Game
09.2021 - 04.2025

RA Host

Remote Adventure Host & Game Show Host
12.2020 - 04.2025

Game Guide

The Escape Game
09.2020 - 04.2025

Bachelor of Arts - Cinema and Television Arts

California State University, Fullerton

Bachelor of Arts - Literature and Writing, Film Studies

California State University, San Marcos

High School Diploma -

El Toro High School

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Grace Relph