Grace Pitruzzello
Accounting/Auditing/ Admin Assistant
Summary
Detail-oriented and methodical with excellent accounting knowledge, mathematical skills and Accounting Software proficiency. Diligent about keeping records current with accurate expense tracking and invoice processing. Highly organized, proactive and responsible professional. Consistently accurate when entering data. Offering careful documentation and mathematical skills to challenging future positions. Dedicated to fantastic client services, on-time payments and detailed documentation. Friendly and careful worker known for resourcefulness and reliability. Resourceful, meticulous accounting professional with over 20 years of experience in strategic problem-solving, customer relationship management, financial reconciliations, general ledger accounting and financial management. Team player with strong technical proficiency and commitment to accuracy in financial data entry and record keeping. Forward-thinking leader seeking to leverage background into accounting role with established organization. Expert at proofreading, identifying mistakes quickly and informing supervisors of issues for error-free accounting.
Overview
30
30
years of professional experience
1997
1997
years of post-secondary education
3
3
Languages
Work History
Accounts Receivable and Claims Coordinator
Charbonneau Floral Inc.
02.2020 - Current
- Collaborated with team members to develop strategies for optimizing the claims process, resulting in improved client experience.
- Enhanced customer satisfaction by providing clear, concise explanations of claim procedures and resolutions.
- Provided exceptional customer service by addressing client inquiries promptly and effectively, demonstrating empathy and understanding while working towards swift resolutions.
- Handling of all customer disputes, discounts and deductions verifications on deposit, entering customer deposits, audit of all claims received from customers, verification of all data
- dealing with mainly large companies such as Walmart, Metro, Sobeys, Rona, Canadian Tire, Home Hardware, Dollarama, etc.
- Maintained database of client contact information with accuracy and attention to detail
- resolved issues, escalating major conflicts and concerns to appropriate personnel
- created spreadsheets using excel
- conducted research projects realized to specific topics assigned by the management teams
- sending disputes on high radius and retail link for Walmart to regulate invalid error deductions
- responding of all customer requests regarding invoices or deductions
- working on Sage/Accpac and SAP systems
- updating commercial agreements for large companies contracts
Staff Auditor
PRGX Canada Corp
06.2011 - 10.2019
- Handling of all customer disputes, discounts and deductions verifications on deposits, entering customer deposits, audits of all claims received from customers, verification of all data
- Dealing with large companies such as Walmart, Metro, Sobeys, Dollarama, Home Hardware, Canadian Tire, etc
- Assisting with all duties for accounts receivable and payable, as well as invoicing
- Maintained database of client contact information with accuracy and attention to detail
- Resolved issues, escalating major conflicts and concerns to appropriate personnel
- Created spreadsheets using advanced formulas and functions to analyze large datasets
- Conducted research projects related to specific topics assigned by the management team
- Created, maintained and entered information into databases
- Sending dispute on High Radius system to regulate invalid error deductions
- Responding to all customer requests regarding invoices or deductions
- Working on Sage/Accpac accounting system
- Updating commercial agreements information with all the large companies
- Audited all documentation for large customer accounts (ex: Metro, Sobeys, Rona) and assessed the accuracy of recorded information
- Locating all transaction errors throughout the audit year
- Post audit amounts for our customer generated a large volume of profit for the customers we audited
- Audited information and implemented data into the system using SAP system
- Communicated audit findings by preparing and disseminating final reports to supervisors
- Evaluated all data and errors
- Ex: of error findings included: pricing, contracts and promotion rebates errors
- Communicated with the vendors being audited via phone and email regarding the post audit totals and explaining all the information we have analyzed and sent to them regarding their invoice they received
- Organization of all supporting documentation for a full review of all the information required in order to begin the audit process
- Using Mailtrax email system in order to be able to confirm the post audit error located for each vendor working on for each individual customer
- Using Excel to create spreadsheets, for all totals and calculations regarding the audit in progress
- Facilitated successful audits through sound and thorough documentation
- Conducted and documented audits for many companies within the post audit time period frame
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures related to the audit process
- Verify and review forms and reports for compliance with company regulations and procedures
- Calculated and verified all figures, calculations and documents
- Reviewed and reconciled discrepancies in all accounts and financial documentation during the audit process
- Secured positive customer satisfaction ratings by resolving issues efficiently
- Gathered information and entered data in computer before beginning the audit procedures for each post audit period
Accounting/Administrative
J.J. Marshall Inc
10.2008 - 06.2011
- Calculated and verified all figures, calculations and document
- Maintained accounts receivable documentation electronically and on paper
- Investigated and resolved collections and billing disputes with tact and efficiency, reducing outstanding accounts receivable
- Prepared and mailed client invoices
- Generated monthly statements for accounts receivable operations
- Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables
- Resolved collections by examining customer payments, payment history and coordinating contact with collections
- Coded invoices and other records to maintain organized and accurate records
- Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables
- Updated receivables by totaling coordinated collections arrangements
- Kept detailed records of product inventory, diligently managing order availability and record accuracy
- Costing reports for president
- Sales expense accounts summary for salesmen
- Used Accpac accounting system for all accounting procedures
- Assisted with administrative tasks, including filing, answering phones
- Entering all customer orders in the computer system on a daily
- Processed and documented transactions in company database
- Answered customer account inquiries and provided resolution
- Verified accuracy of information and executed clarification of orders
- Contacted customers to collect outstanding payments, negotiated installment methods and processed payments
- Assisting controller with accounting duties
- Assisting president with all new quotations for customers
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
- Performed billing, collection and reporting functions
- Produced professional and error-free letters, presentations and spreadsheets
- Verified credit posting, transactions and reconciled journal entries
- Paid vendors and regularly, maintaining relationships with sellers
- Maintained detailed and accurate ledgers and documents to accurately communicate payment needs to clients
- Charged expenses to appropriate accounts by evaluating all transactions and recording entries
Administration
Sonic Innovations
10.2005 - 05.2007
- Enhanced client satisfaction by consistently providing accurate and timely trust administration services.
- Enhanced patient satisfaction through timely and efficient medication administration.
Secretary/Assist Controller
Company Closure
04.2001 - 10.2003
- Company Overview: Company Overview: Company Closure
- Calculated and verified all figures, calculations and document
- Maintained accounts receivable documentation electronically and on paper
- Investigated and resolved collections and billing disputes with tact and efficiency, reducing outstanding accounts receivable
- Prepared and mailed client invoices
- Generated monthly statements for accounts receivable operations
- Calculated estimated weekly invoicing, prepared and posted payments and followed up on all aged receivables
- Resolved collections by examining customer payments, payment history and coordinating contact with collections
- Coded invoices and other records to maintain organized and accurate records
- Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables
- Updated receivables by totaling coordinated collections arrangements
- Kept detailed records of product inventory, diligently managing order availability and record accuracy
- Costing reports for president
- Sales expense accounts summary for salesmen
- Used Accpac accounting system for all accounting procedures
- Assisted with administrative tasks, including filing, answering phones
- Entering all customer orders in the computer system on a daily
- Processed and documented transactions in company database
- Answered customer account inquiries and provided resolution
- Verified accuracy of information and executed clarification of orders
- Contacted customers to collect outstanding payments, negotiated installment methods and processed payments
- Assisting controller with accounting duties
- Assisting president with all new quotations for customers
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies
- Performed billing, collection and reporting functions
- Produced professional and error-free letters, presentations and spreadsheets
- Verified credit posting, transactions and reconciled journal entries
- Paid vendors and regularly, maintaining relationships with sellers
- Maintained detailed and accurate ledgers and documents to accurately communicate payment needs to clients
- Charged expenses to appropriate accounts by evaluating all transactions and recording entries
- Company Overview: Company Closure
Accounting and Administration
ROI De La Mer
06.1995 - 12.2000
- Tracked expenses and entered deposits into accpac system while reconciling monthly bank accounts to verify accuracy
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
- Prepared bank statements, deposits and other forms with accuracy and speed
- Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances
- Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger
- Prepared accurate financial reports by
- Processed journal entries, online transfers and payments
- Reconciled bank statements
- Researched and resolved collections and billing disputes with tact and efficiency
- Reviewed vendor invoices and expense reports, identifying discrepancies
- Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments
- Maintained accounts receivable documentation electronically and on paper
- Reconciled monthly checks for accurate bank statement distribution
- Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances
- Coded invoices and other records to maintain organized and accurate records
- Prepared bank statements, deposits and other forms with accuracy and speed
- Processed end-of-day paperwork using Dynacom Software, verifying deposits and rectifying discrepancies
- Managed weekly inventory and supply tracking, noting items requiring reorder
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting accountholders
- Investigated and reconciled issues and discrepancies in automated supply accounting system
- Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger
- Reconciled all bank and credit card accounts
- Processed customer payments and set up payment plans
- Reviewed vendor invoices and expense reports, identifying discrepancies
- Processed bank reconciliations and financial reports to verify practice of proper due diligence
- Processed journal entries, online transfers and payments
- Researched and resolved collections disputes to maintain customer relationships
- Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments
- Increased efficiency and alleviated workloads by creating new Excel-based financial recording system
- Researched and resolved collections and billing disputes with tact and efficiency
- Maintained accounts receivable documentation electronically and on paper
- Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month
Education
Business Management Certificate -
Concordia University
Montreal, Quebec01-1997
Office Specialist Program Certificate - undefined
The Business Center
High School Diploma - undefined
John F. Kennedy High School
Skills
MICROSOFT WORD
Accounting and bookkeeping
Audit Tracking
Data entry
Vendor relationships
SAP
Sage/Accpac
Dynacom
Invoicing and billing
Accounts payable
Account reconciliation
Microsoft Excel
Microsoft Access
Microsoft Powerpoint
Simply Accounting
Citrix
Retail Link
Inventory keeping up to date
Customer service
Administrative support
Problem-solving
Time management
Documentation and recordkeeping
Scheduling
Task prioritization
Scheduling and calendar management
Strong problem solver
Critical thinking
Customer relations
Documentation and reporting
Professional and mature
Deadline oriented
Verbal communication
Excel spreadsheets
Invoice processing
Team collaboration
Resourceful
Meticulous attention to detail
Internet research
Bookkeeping
Writing reports
Personal Information
- Date of Birth: 09/16/71
- Marital Status: Married
Additionalinformation - Attributes
- Self-Starter, task oriented individual
- Motivated to be a productive and major contributor
- Ability to work independently and work well with people at all levels
- Good overall communication in English, French and Italian
- Detail-oriented and methodical with excellent accounting knowledge
- Diligent about keeping records current with accurate expense tracking and invoice processing
- Resourceful, meticulous accounting professional with over 20 years of experience
Timeline
Accounts Receivable and Claims Coordinator
Charbonneau Floral Inc.
02.2020 - Current
Staff Auditor
PRGX Canada Corp
06.2011 - 10.2019
Accounting/Administrative
J.J. Marshall Inc
10.2008 - 06.2011
Administration
Sonic Innovations
10.2005 - 05.2007
Secretary/Assist Controller
Company Closure
04.2001 - 10.2003
Accounting and Administration
ROI De La Mer
06.1995 - 12.2000
Office Specialist Program Certificate - undefined
The Business Center
High School Diploma - undefined
John F. Kennedy High School
Business Management Certificate -
Concordia University