Grace Onkoba
Brampton,ON
Summary
Eager, enthusiastic and result-oriented professional. Want to offer skills, training and background to achieve the strategic objectives of the employer. Fluent in English (oral and written).
Overview
9
9
years of professional experience
Work History
Activities Volunteer
Toronto Swahili Fellowship
Toronto, ON
01.2024 - Current
- Enhanced community engagement by organizing and leading group activities for diverse populations.
- Improved social interaction among participants by facilitating conversation and encouraging teamwork during events.
- Promoted positive environment by modeling enthusiasm, patience.
Administrative Assistant & Receptionist
Anthony & Associates Professional
Mississauga, ON
02.2024 - 03.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, managed over 20 Customer calls per day and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
BIDDING SALES CO0RDINATOR
GIZA SYSTEMS INTEGRATION (K) LIMITED
Nairobi, Nairobi
04.2015 - 12.2023
- Preparing tenders and quotations for submission.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Established Client Coding system on Smart Sheet.
- Managing over 30 clients account and reviewing customers' requests liaising with Pre-Sales Manager.
- Generated weekly Pre-Sales and Sales reports.
- Ensuring that all Tender documents are to date.
- Preparing department budget and expenditure.
- Utilized CRM software to manage customer accounts and track performance metrics
- Promoted business' development by building and maintaining relationships with new clients.
Education
Associate of Arts - Business Management
Nairobi Institute of Business Studies
Kenya 11.2004
Skills
- Meeting Support
- Customer Service
- Filing and data archiving
- Database Management
- Expense Reporting
- Appointment Coordination
- Confidentiality understanding
- Correspondence Writing
- Schedule Management
Timeline
Administrative Assistant & Receptionist
Anthony & Associates Professional
02.2024 - 03.2024
Activities Volunteer
Toronto Swahili Fellowship
01.2024 - Current
BIDDING SALES CO0RDINATOR
GIZA SYSTEMS INTEGRATION (K) LIMITED
04.2015 - 12.2023
Associate of Arts - Business Management
Nairobi Institute of Business Studies
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