Grace Ohikere

• • Liaise between various stakeholders to facilitate communication and keep appropriate parties
• Updated on project developments increasing customer satisfaction ratings by 50%
• • Support PMs to Pull Weekly status report, update Project status, and milestone on SharePoint.
• • Maintain open communication by presenting regular updates on project status to customers using
• MS PowerPoint.
• • Managed and tracked project deliverables to ensure that they are progressing according to plan and
• • Coordinated and managed JIRA tickets by maintaining dashboards and filters on a regular basis
• • Tracked cost estimates, financial accruals, actuals and forecasts while maintaining project budget using MS Excel (VLOOKUP, Pivot tables and Macros)

• Served as primary point of contact for project communication, efficiently conveying project updates to PMO teams, stakeholders, and clients.

• Maintained a well-organized filing system to ensure easy access to important records and documents.

• Processed invoices, distributed mail, ordered supplies, processed expenses and maintained calendars.

• Provided general administrative support such as arranging meetings, composing regular
correspondence, processing confidential reports and documents, and taking meeting minutes as required.

• Responsible for the day-to-day management of administrative tasks, scheduling
appointments, receiving/ screening/ referring incoming calls and assisting in the preparation of client presentation material.

• Maintained department record system which included filing, retrieving and researching of files.

• Increased sales leads by conducting market research and identifying potential clients.
• Mentored junior sales team members, providing guidance and support to help them achieve their individual targets.
• Leveraged social media platforms for lead generation activities, expanding reach to a broader audience of potential clients.
• Gathered feedback from existing clients on products/services offered, facilitating continuous improvement efforts within the company.