GRACE OGHARE-OGIDIAMA
Supply Chain Professional Purchasing Specialist Vendor Manager
Toronto,ON
Summary
A highly organized individual with over 5 years experience managing various platforms in oil and gas industry, proffering supply chain solutions through analysis of data to internal and external customers and displaying impeccable customer service skills and ethics. An adept problem solver accustomed to leading continuous improvements projects, managing multiple priorities, and taking on complex and time sensitive tasks.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Vendor Manager
TELUS
Toronto, ON
10.2022 - Current
- Manage supplier relationships, including driving value for money and ongoing supplier performance
- Cultivate strong relationships with vendors and partners supporting administrative operations.
- Implement project management techniques to overcome obstacles and increase team productivity.
- Coordinating efforts between internal stakeholders and supplier account teams to meet procurement objectives
- Develop and implement sourcing strategies and strategic procurement of IT Hardware and Software
- Monitoring over 1000 contracts and managing integration across business units
- Reporting and analysis of data to drive business insights.
- Negotiated and executed contracts on behalf of department.
Procurement Officer&Supplier Relationship Advisor
NLNG
10.2017 - 10.2022
- Procurement of variety of products and services across several categories using SAP (ERP system)
- Managed end-to-end contracting process for construction and other categories of company projects
- Provided consultation to internal stakeholders on issues relating to sourcing, demand management, contract performance, procurement procedures etc
- Contributed to developing category strategy for different business areas
- End-to end Vendor/Supplier management: Scheduled and managed contract review and performance meetings with strategic suppliers.
- Led and participated in several business process improvement initiatives within supply chain and without
- Monitored category spend and reported third party spend savings
- Designed strategies which yielded 50% increase in host community vendor utilization and engagement
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Researched and identified potential new suppliers to increase vendor base.
- Evaluated supplier performance and identified areas for improvement.
- Negotiated contracts and agreements with suppliers to achieve best pricing and terms. Achieved savings and favorable contract terms in 90% of engagements.
- Monitored pricing trends and negotiated pricing to optimize profitability.
- Collaborated with stakeholders to align supply chain processes with organizational goals.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Developed and strengthened supplier relationships.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
Customer Engagement Manager
Guaranty Trust Bank PLC
03.2013 - 07.2017
- Managed team of Agents responsible for managing customer requests, comments, enquiries, and complaints
- Managed existing, identified, reviewed, and tested new applications/tools for customer interaction
- Improved response rate to 80% and ensured that there were 0 unanswered complaints and requests
- Shortened request treating SLA by 1 day.
- Helped with product rollouts as subject matter expert for CRM tools
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Diploma - Analytics for Business Decision Making
George Brown College
01.2022 - 08.2022
Bachelor of Science - Accounting
Bowen University
Nigeria 10.2006 - 06.2010
Skills
MS-Office Suite, PowerPoint, Access, Outlook,
SAP, SAS, Tableau, Python, SQL
Database Design in MS Access from scratch starting from conceptual form design phaseAdvanced Microsoft Excel Techniques: VLOOKUP, Pivot Tables & Charts, Solver
Data Analysis
Data Preprocessing (Extract, Transform, Load), Data Modelling, Exploration, Analysis
Decision makingOutstanding interpersonal & communication skills
Idealistic, highly organized, with exceptional multi-tasking abilitiesStrong eye for details
Life-long learner; love for continual self-improvement
Vendor sourcing
Bid process management
Project coordination
Supplier relationships
Supply chain planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Vendor Manager
TELUS
10.2022 - Current
Diploma - Analytics for Business Decision Making
George Brown College
01.2022 - 08.2022
Procurement Officer&Supplier Relationship Advisor
NLNG
10.2017 - 10.2022
Customer Engagement Manager
Guaranty Trust Bank PLC
03.2013 - 07.2017
Bachelor of Science - Accounting
Bowen University
10.2006 - 06.2010